- Report: #1088167
Report - Rebuttal - Arbitrate
Complaint Review: The Accutron Place
The Accutron Place5 Laurel Court Marblehead, Massachusetts USA
The Accutron Place Marcus Martin Accutron214.com RIP-OFF by The Accutron Place & Marcus of accutron214.com, almost, BUT,Thank God,We Got A 2nd Opinion ! Marblehead Massachusetts
*Consumer Comment: I've done business with Martin
*REBUTTAL Owner of company: "The Accutron Place" Invoice - 3 Photos
*REBUTTAL Owner of company: More Photos
*REBUTTAL Owner of company: The entire report is pure fiction.
*REBUTTAL Owner of company: Old Father Time Responce
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A Rip-Off Attempt was made by The Accutron Place, Accutron214.com and Martin Marcus, the Owner but by the Grace of God, we smelled something 'Rotten' and got a 2nd Opinion ! The 2nd Opinion saved us over $1,000 thousand dollars ! Keep your prized watch away from this person and his home-fix-it-shop !
Some time ago, my husband and I contacted The Accutron Place, Accutron214.com and Mr. Martin Marcus to send our vintage, antique Accutron 214 watch that needed to be polished and serviced. It was running, and had some mild scratches when we packaged it to send to Marcus. After a lengthy 'gestapo-like' process, dictated by Marcus, we were finally 'allowed' to send it. After another long period, we read an email from Marcus stating that the watch needed repairs and restoration that would cost in excess of $1600 hundred dollars. Marcus also stated that since it had not been running for a long period, this was the main reason for the high dollar amount for his 'services.'
This was the 'tip-off' that compelled us to ask him to send it back and search for a 2nd opinion. Of course the charge from Marcus because we didn't use his services was $200 hundred dollars ! This was Marcus' charge for his precious time for his dishonest estimate ! It seemed more like a penalty for refusing his 'services.' No one else charges money like this, it is unheard of ! Don't forget that the watch was running and had been running when we sent it to him ! It kept perfect time ! We had previously read in an article, that because it is an antique watch, that it should have a 'maintainance' and cleaning at regular intervals. Also, we wanted it buffed out and polished to take out the light scratches. When Marcus claimed that it had not been running for a long time, we knew something smelled rotten in Denmark ! He ignored our email, when we brought this fact out to him !
In the meantime we researched a company that was listed by Bulova, the maker of these watches, that has been servicing them since 1995 and that they were the preferred company to service our antique watch, according to Bulova. Wow, have we learned alot since we received our very high quote for Marcus' services ! Marcus works out of his residence, not a facility, but his residence ! Marcus never answers his phone ! You cannot talk to him ! Now we really know why ! It is so he doesn't get caught in a lie ! He uses a 'full' workload as his excuse for no time to talk on the phone. Of course he can find the time for email though ! It takes less time on the phone, than typing an email ! Make sense ? He likes the email & internet because he cannot get caught off guard and has plenty of time to work on his reply, without getting caught.
Marcus acts like he is the only person who is qualified to work on these watches and all others are sub-standard and do not know what they are doing ! This is far from being true, very far. He was a tool & die maker, and that was his life career before he became an Accutron 'buff.' Now he is a retired tool maker & a professional horologist ! While he was making tools for years, there were people out in this world for all of that same time that were maintaining & servicing these watches, and they still are, like the company, Old Father Time, that we found in Rockville Virginia!
Marcus also destroys the vintage, antique character of these watches, as we learned from OFT. He installs parts that he claims allow the watches to run on todays button cell batteries. He claims that the old style batteries had a different voltage, and the new batteries won't power the Accutron watch or keep the correct time, if they even will work. This is not the case. The new batteries work fine, and keep good time too ! By taking the original parts out of the watch to install new, modern parts, the watch has been 'modified' which destroys any antique, & vintage value that the watch has.
Marcus also uses generic parts as well. Generic crystals, for example, when compared to the original crystals made by Bulova, will put your watch into a modified category, and once again devalue, or cheapen the watch, while at the same time charging you more than top-dollar !
We found Old Father Time in Virginia. We sent the watch there. We spoke on the phone several times. We had the battery replaced, the watch and crystal polished/buffed and along with routine maintainance, & received the watch back in less than 8 weeks total time. The charge ? Over a thousand ? Not even close !
The total cost was $350 dollars ! The watch looks, shines & glows in the dark like it did, when it was new in the 60's ! It runs & hums perfectly ! The folks at OFT were so pleasant, knowledgable & professional. The owner is very nice and tipped us off to many of the 'hobbyists' that claim to be pros ! Not one time did we feel that we were spoken down to, as Marcus did with his email, his 'orders' and his refusal to talk on the phone ! So, the bottom line is to do your homework. Check out the 'business.' If it doesn't feel right, trust your feelings & get a 2nd opinion, & it could save you thousands of your hard earned dollars. Go to a brick and mortar actual business, that lists regular hours, with people that will talk with you, and explain their services. Be careful when one of these 'wanna be' self-proclaimed, long-time professionals wants to 'fix' and 'modify' your watch, that in turn, he or she is not destroying its antique or vintage value or character of your watch, as was almost the fact in this case, had we not been vigilant and with work, we learned the difference. We learned from true professionals ! Thank Goodness that we felt that something didn't ring true. Anyone can produce a fancy-looking website with alot of pictures, alot of words and colors ! Anyone can get an A+ rating from the BBB, it doesn't take much ! Anyone can pay or give their 'services' questionable or not, away in trade for an autograph or a signed picture from an old celebrity, like a ball player or let's say even an astronaut, that you have never even heard of.
Do you have one of these antique, vintage watches? Is it precious to you ? Did your loved one own it & it was left to you ? Ask around, do your research, ask Bulova, and finally ask yourself : Do you want to be treated like a human, and get a fair shake ? We were treated very respectfully and received a very fair 'shake' from a facility in Rockville, Virginia. If there was a problem, we could go to a business to resolve it, instead of going to someone's residence ! He probably won't even answer the door in Marblehead, Mass., especially if he won't even talk on the phone ! We almost did 'business' in Marblehead Mass., at someone's residence, but we were lucky enough to end up doing business at a business, in a commercial district for business, in Rockville Virginia !
A sincere thanks to Ripoff Report for giving us the forum to be able to give help and advice to our fellow humans, our brothers & sisters, and for letting our potential bad experience be told, and that it may save someone not only some dollars, but more importantly it may save them from heartache ! Thank-You !
This report was posted on Ripoff Report on 09/29/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Accutron-Place/Marblehead-Massachusetts-01945/The-Accutron-Place-Marcus-Martin-Accutron214com-RIP-OFF-by-The-Accutron-Place-Marcus-o-1088167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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