- Report: #1129402
Report - Rebuttal - Arbitrate
Complaint Review: The Auto Store
The Auto Store6499 South Transit Road Lockport, New York USA
The Auto Store John Mancuso Lockport Auto Store Auto purchase and refused to fix auto within the lemon law or 30 days Lockport New York
*REBUTTAL Individual responds: keep your appointments
*Consumer Comment: Here's a link to the NY used car lemon law...
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I purchased a Mercedes from The Auto Store. I contacted John Mancuso with some of the problems I had with the vehicle. One was a leak, an engine warning light was on, another was my heated seat started on fire, lighter not working, the fog light fell out of the front of the vehicle, and the car would not start.
When I called Mr. Mancuso regarding being stuck with the car not starting, he told me he was no longer responsible for the car, it was out of warranty. I called for days and weeks. Always there was the answer, the mechanic was not there, the owner wasn't there, the weather was bad, and then no return phone calls.
Finally I showed up at the Auto Store and was told an appointment would was made on the 19th of February which then the 30 warranty I was told was no longer valid. He did say he would have his mechanic look at the vehicle and to drop it off. When I picked the car up, he told me he would talk to someone regarding a seat, and the mechanic took a quart of oil out of the car. The check engine light was still on and there is still a leak under the car.
John Mancuso would not return calls. He sold me an auto that was a hazard, unsafe and would not fix the problems with the car within the NYS Lemon Law.
I have contacted other owners of cars purchased from the Auto Store and John Mancuso with the same issues. John Mancuso will string people along until the 30 days are expired and not repair the problems with the vehicles he sells.
John Mancuso should not be a licensed auto dealer. He skirts the laws, sells unreliable vehicles and make sure he doesn't honor the lemon law by not answering calls until after 30 days.
People should know who they are dealing with when purchasing a vehicle. I paid cash for my car and have never been ripped off by a charlatan. John Mancuso cheats and swindles honest people looking for a reliable vehicle.
This report was posted on Ripoff Report on 03/09/2014 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Auto-Store/Lockport-New-York-14094/The-Auto-Store-John-Mancuso-Lockport-Auto-Store-Auto-purchase-and-refused-to-fix-auto-wit-1129402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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