- Report: #1119669
Report - Rebuttal - Arbitrate
Complaint Review: The Benefit Depot
The Benefit Depot9393 W. Sample Rd. Coral Springs, Florida USA
The Benefit Depot Hammerman and G Irving Texas Did not pay medical bill. Customer Service is never available. Worst experience ever. Coral Springs Florida
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I purchased the plan and was told that I would be able to take my daugther and myself to receive basic services. I found out that the dental insurance was actually a discount. I also found out that my medical bill was never paid for by the Benefit Depot. I tried to call customer service and could never get through. Once I held the line for nearly two hours. The other time I was lucky enough to get a voice mail. Recently, I finally spoke to a live person, but they were only an operator who didn't know anything about policy, business, or anything.
I demanded that I be contacted and the reception said the most she could do is put in a request. Someone called me back the next day and asked me to fill out a form to cancel the insurance and fax it back to him. He could only take fax because he needed to have a physical signature. I went online and noticed that their BBB rating is F with numerous complaints in poor customer service. So, I faxed the document back on 1/6 and emailed the representative letting him know that hte document was faxed. He confirmed receipt and thanked me for allowing him company to service me.
On 1/30, I was in the grocery store with me and little one and while checking out the cashier tells me that my card declined. I immediately looked at my account and noticed that the insurance company withdrew from it that same day.
I have been hung up on three times today while trying to reach someone on the phone. I can never get anyone to help me and feel utterly scammed.
This report was posted on Ripoff Report on 01/30/2014 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Benefit-Depot/Coral-Springs-Florida-33065/The-Benefit-Depot-Hammerman-and-G-Irving-Texas-Did-not-pay-medical-bill-Customer-Service-1119669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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