- Report: #1123047
Report - Rebuttal - Arbitrate
Complaint Review: The berry Company
The berry Company3170 Kettering Blvd. Dayton, Ohio USA
The berry Company Berry Advertising rebilling for directories that where paid off,Changing bills with a confirmation number to make it look like I owe more money. Dayton Ohio
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Do not use this company! There billing is so screwed up it is unreal. Every year I pay my bills in full. At the start of the next year I get a bill from the previous year which was paid in full. I give them my confirmation numbers and pay off quotes and they say ,oh the bill is actually for the current year, yet they will not correct it. I have detailed records of what I paid to them with confirmation numbers and they still insist I'm some how wrong. Just got my bill for 2014, on my first bill I get a late charge, how can I get a late charge on my first bill ? Also my first bill for 2014 they put a charge on it from 2012,
I called them and gave them my confirmation number to show it was paid and they said, It's actually for 2014 it just says its from 2012??? When I asked them to change the bill to show that it was for 2014 they said, they couldn't . I've called these people probably around 50 times with my pay off quotes and confirmation numbers and most of the time I'm told I'm just confused. I'm not confused! If I pay a bill in full ,one would think that you shouldn't get another bill! Last year they transferred me to there collections department and called me at least once a week trying to get money for a bill that I paid in full.
They said my money went as a credit to another phone book I was in. I asked them to make a correction to reflect that and they said they couldn't. I asked them how I was supposed to keep records if the money I'm sending is going to other accounts and your bills say 2012 but they are actually for 2014 ,They said, I have to just count how many checks I send in. I'm sorry, I can't pay bills that say I owe for 2012 and just imagine they are for 2014. I recently called them with my pay off quote for 2012 and they changed it in there computer to show that I paid less than what I actually paid. I asked them to change it because I have documentation proving them wrong and they said,
I didn't understand how there billing works. I've never seen a billing system that gives you a confirmation number for what you paid and then make it a different amount. The berry company attached a lesser amount to the confirmation number, admitted it and told me I didn't understand how the billing works. I don't see how you can change pay off quotes and confirmation numbers to make it look like I owe them money, then tell me I don't understand how there billing works. I'm getting ready to call them again but I don't expect much of anything! Beware of this company! Oh I would also like to mention this company has had 358 complaints to the Better Business Bureau in the last 3 years.
This report was posted on Ripoff Report on 02/12/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-berry-Company/Dayton-Ohio-44035/The-berry-Company-Berry-Advertising-rebilling-for-directories-that-where-paid-offChangin-1123047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.