- Report: #723000
Report - Rebuttal - Arbitrate
Complaint Review: the blue dot
the blue dotInternet United States of America
the blue dot negligible shipping. poor customer service. Internet
*REBUTTAL Owner of company: Tracking showed deliver - Adult signature required for shipments over $250
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And apparently these, in my impression, idiots, didn't even insure the item. When I finally got through emailing with them twice, because they don't show a customer service phone number under the contact us heading, they told me the online tracking showed it as delivered.
After I requested that this customer service rep. call me, or his superviser, he finally called. He tells me that," the tracking shows it was delivered". So I say are you telling me didn't send it requiring a signature? He says,"you didn't pay for that kind of shipping, if you didn't get the item you have to take it up with the post office". I told him I paid for the only epedited shipping option that I saw at the check out.
This guy then tells me that basically he can't do anything for me. So I ask to talk his supervisor and he says hold on, and then he obviously puts his hand over the phone for about 3 to 4 seconds, and tells me his supervisor says to contact the post office. The whole thing was very frustrating and they are obviously 2, or maybe even just 1 guy in his apartment and basically I got screwed by thier incompetence. The only upside here is that I only paid $70.00, and I called my bank and got the charge reversed.
The end result and most important part to this posting is that I checked thier facebook page and sure enough they're are postings there in which people are literally saying,"where is my item?". I am starting a campaing to expose these bumbling fools for the incompetent inane amatures that they really are.
This report was posted on Ripoff Report on 04/27/2011 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/the-blue-dot/internet/the-blue-dot-negligible-shipping-poor-customer-service-Internet-723000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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