- Report: #1132466
Report - Rebuttal - Arbitrate
Complaint Review: The Bradford Exchange
The Bradford Exchange9333 Milwaukee Avenue Niles, Illinois USA
The Bradford Exchange High price for poor quality and super slow shipping Niles Illinois
*UPDATE Employee: Unhappy Customer
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I ordered the "I Love You Diamond Stacking Ring" from The Bradford Exchange in the beginning of February, they advertised that I would have it by Valentine's Day. They finally cashed the check February 19th, but no ring.
I contacted them via E-mail on their website the end of February asking about it. A week later, I finally got a reply stating that they had not gotten the rings from their supplier yet (turned out to be China). They said it would be another 4-6 weeks!
Around March 8th or 9th, I e-mailed them again stating that I wanted to cancel my order and have a refund sent. There was no response.
On March 12th, I got an E-mail stating that my item we ready to be shipped. I replied back that I had already notified them days before to cancel it. They replied that it was too late now, it's being shipped.
I finally got the ring(s) today, March 21st. [continued below]....
I just contacted them (again) via E-mail to try to get a return shipping card and return postage. My guess is I won't hear back from them and/or I won't get my money back.
This report was posted on Ripoff Report on 03/21/2014 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Bradford-Exchange/Niles-Illinois-60714/The-Bradford-Exchange-High-price-for-poor-quality-and-super-slow-shipping-Niles-Illinois-1132466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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