• Report: #788835

Complaint Review: The Chris White Company/CWco

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  • Submitted: Fri, October 14, 2011
  • Updated: Wed, October 19, 2011

  • Reported By: CJ — Las Vegas Nevada United States of America
The Chris White Company/CWco
5810 Kingstowne Center Drive #729 Alexandria, Virginia United States of America

The Chris White Company/CWco Profits for Chris White NOT FOR YOU !! Alexandria, Virginia

*REBUTTAL Owner of company: Explaination

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I returned my merchandise to The Chris White Company on 9/22/2011 via US Postal Service, I had decided that I did not want to do this and I did not like the program. Which was well before the time alotted for a return.

On 10/12/2011 a pending charge appeared at my bank for $ 59.95 . I did not receive the re-returned merchandised until 10/13/2011.  They said it was damaged by a piece of tape and could not be re-sold.  There was no damage.

All my phone calls reached a answering machine and no one called me back.

If Mr. White is a up-standing and honest home business owner, he would not be hiding behind a answering machine.

This report was posted on Ripoff Report on 10/14/2011 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Chris-White-CompanyCWco/Alexandria-Virginia-22315/The-Chris-White-CompanyCWco-Profits-for-Chris-White-NOT-FOR-YOU-Alexandria-Virginia-788835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Explaination

AUTHOR: Chris White Company - (United States of America)

Returning the merchandise in resalable condition is always accepted within the terms of the order.  While this order was returned within the terms of the sale (21 day trial period), the report was damaged and could not be resold.  Why would you tape something to the front of a paper cover report?  Placing a note in the return envelope with the reports would have been enough, there was no reason to tape the note to the paper cover of the report.  The tape stuck to this paper cover and when it was attempted to be removed, the tape tore the cover, making it not able to be resold.  Anytime merchandise is returned to any company, it cannot be damaged, this is just common knowledge.  If it is damaged, it can not be resold.  If you have called our offices and received voice mail, this is common practice.  We receive many phone calls every day and do not have enough staff to answer the phone each time it rings, which is why we have a voice mail system to answer when we are not available.  We process hundreds of orders each month with hundreds of satisfied customers.  Caroline, if you did not want the package, we allow returns within the terms as long as the goods are not damaged.
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