The college Network Won't process my refund meanwhile still charging me monthly Indianapolis Indiana

I've been waiting for a refund from The College Network for at least $1764 for over 3 month.  There has been no status update on this and in the meantime I am getting charged my monthly payment by the loan company.  My refund more than covers the total balance left.  I can't get a live person who can actually tell me what is happening to this refund, instead I am directed to send an email.  I've been told at least twice that the "have notified Accounts Payable of your inquiry in order to bump it up the list."  I finally spoke to someone today who was not able to help much or direct me to a live person that could, but she was able to check notes and the only thing that shows for the past 3 months are my inquiries, but no actual movement on this refund.

Last month I got a notice that my loan was sold to another company - I shouldn't even have a loan when they are the ones who owe me money!

I've basically spend thousands of dollars on "education" that didn't get me anywhere and by the time I was locked into this contract the course was no longer valid in my state.

You are better off buying books at Barnes and Noble to study for these CLEP exams instead of purchasing their modules.