Complaint Review

The Disney Movie Club

Report: #671859

Submitted:
Wed, December 15, 2010
Updated:
Wed, March 16, 2011
Reported By:
Concerned Mom
Gainesville Virginia United States of America
Name:
The Disney Movie Club
Address:
P.O. Box 758 Neenah, Wisconsin United States of America Phone:
1-800-382-4527
Category:
Video Stores

The Disney Movie Club Disney Movie Club, TDMC, DMC - Disney Movie Club Steals Your Money!! - Neenah, Wisconsin

*UPDATE Employee: Disney Movie Club help


Disney Movie Club is a complete & utter SCAM!!  Run away if it is not too late for you!!

They steal your money, then they don't send the movies that you have ordered and have paid for.  And they send you countless movies that you did NOT order.  They will also charge your credit card for movies that you did not order -- I had to change my Credit Card Number to resolve this.  Thank goodness I did not give them my Debit Card! 

They will not let you speak with anyone on the phone who can actually help.  When you finally get through on the 800-number, the employees refuse to give their full names -- what kind of behavior is this from a Fortune 500 company like Disney??

They change the number of movies you need to purchase to fulfill your commitment at will -- I was told I needed to buy (3) movies by August 7th, 2012 by "Kelly" (last name withheld by Kelly) in early October 2010.   Then about a month later I started receiving statements saying I needed to buy (4) movies for my commitment.  Who knows whether it will keep going up??

I recently sent in an order for the (3) movies that I actually committed to. I paid for them with a Postal Money Order, so that Disney Movie Club would not have any of my personal financial information to abuse, and then I received a demand for payment for these (3) movies for the exact amount that I sent -- also no movies were shipped!

Now I do not have the Christmas present I thought I had ordered for my 2-year-old nephew, and from what I read on this and other sites, I probably have very little hope of recovering either my money or the movies I ordered.

The worst part is that I cannot just write off the $64.00 I sent DMC, because they will keep haunting me with these monthly movie shipments!!

Be Warned:  There is no way to break free of this curse once you are foolish enough to join!

The shocking part is that DMC is actually a part of Disney!  I couldn't believe it at first.  We have always LOVED Disney in my family - DisneyWorld, Disney Movies, the wholesome, friendly Disney image.

DMC is a total BLACK MARK on Disney's name and image. 

I am planning to get a lawyer involved (fortunately, I have free legal service where I work), and also to see if the local newspaper is interested in exposing this scam and saving others the hassle.

Hope this report helps others, and I would be interested in any group action against the Disney Movie Club. 


This report was posted on Ripoff Report on 12/15/2010 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Disney-Movie-Club/Neenah-Wisconsin-54957/The-Disney-Movie-Club-Disney-Movie-Club-TDMC-DMC-Disney-Movie-Club-Steals-Your-Money-671859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Disney Movie Club help

AUTHOR: Disney Movie Club Member Advocate - (United States of America)

Dear Concerned Mom,

I would like to introduce myself.  I am the Member Advocate for the Disney Movie Club. I appreciate that you are experiencing some frustration with the Disney Movie Club. I regret any inconvenience this has caused you.  I would like the opportunity to help you with this.
 
Please contact me directly for assistance through this email address:  memberadvocate@movieclubinfo.com or by phone at 800-459-7002. 

Thank you,
 
Priscilla
Member Advocate
Disney Movie Club
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