- Report: #1081114
Report - Rebuttal - Arbitrate
Complaint Review: The Dump
The Dump10251 North Fwy Houston, TX 77037 Houston, Texas USA
The Dump Charge a bogus 20% restocking fee!! Houston Texas
*Consumer Comment: Your fault..
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We went to The Dump for a sectional sofa. We found one that we thought was perfect. The back was a little higher than normal, and we asked the salesman about the dimensions. Nothing was EVER said about this being an oversized piece of furniture. When they attempted to deliver the furniture to our brand new home, it wouldn't fit through the door. Unless you had double front doors, this furniture wouldn't fit through any door! Now our doors are standard sizes, and I feel that this store should alert you to oversized items. We were told that this wasn't their problem. They are charging us a $600 dollar restocking fee. When they lifted up the sofa to bring it in the door, you could see the damage to the legs of the sofa, and I have to wonder if they have tried to deliver this sofa to other customers and then when it obviously can't fit...go on to pocket $600. What a bunch of crooks. I learned a big lesson about seemingly nice sales people who lie to make a sale. I've been dumped!!
This report was posted on Ripoff Report on 09/02/2013 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Dump/Houston-Texas-77037/The-Dump-Charge-a-bogus-20-restocking-fee-Houston-Texas-1081114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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