- Report: #1029320
Report - Rebuttal - Arbitrate
Complaint Review: The Enclave
The Enclave1295 Wildwood Lakes Blvd Naples, Florida U.S.A.
The Enclave Of Naples Towing Scam Naples Florida
*Consumer Suggestion: Towing Problems and Improper gate Pass Rules at The Enclave at Naples.
*Author of original report: Morley's Towing and Recovery
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Of the three instances above, the first one occurred while the family was on vacation in Orlando. They came back only to discover their car was gone! They contacted the office and they said it was because the car "had a flat tire." The car did not have a flat tire before they left. The car also had a parking permit in the front window.
The second instance was the family's SUV. The office claimed that this vehicle had no parking permit when it was clearly visible in the front window of the vehicle. The Enclave claimed they would refund the cost of the towing to my boyfriend and his family because of the mistake. This never happened. They were never reimbursed for the cost of the tow.
The third instance occurred early this morning, December 1, 2008. I had a personal emergency and was visiting my boyfriend for a couple hours. I walked outside to drive home only to discover my car was gone! We called the office and they verified the car had been towed because of no parking permit. My boyfriend spoke to the security guard that was on duty. He was absolutly no help. He gave us the number to his supervisor, Jason Clark, who was also no help at all. I have been to this complex numerous times for a few hours and never had any issues prior. I have never heard of such a rule! This seems like a pretty quick and easy way to make a little over $100! Especially if the Enclave and Morley's Towing & Recovery have a deal where each of them gets a cut every time a vehicle is towed! I'm sure if my boyfriend, his family and myself have had such problems with the Enclave at Naples, there must be many others! This towing scam must be made known so others don't have to suffer. They are taking advantage of their tenants and their tenants visitors!
This report was posted on Ripoff Report on 12/01/2008 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Enclave/Naples-Florida-34104/The-Enclave-Of-Naples-Towing-Scam-Naples-Florida-1029320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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