• Report: #721265

Complaint Review: the farm supply

  • Submitted: Sat, April 23, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: kurt — meritt island Florida United States of America
the farm supply
po box 479 copiague, New York United States of America

the farm supply duracoat coating destroyed counters floor copiague, New York

*Consumer Comment: Now in Babylon NY

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We opened a new store and had to finish the floors with a coating, at the same time we built a butcher block counter out of wood.  I looked on the internet for a clear coating such as thick bar top coating and found a component called the farm supply who had a coating called Duracoat.  I called and spoke to Judy and she assured me that this is what you want,clear,hard non cracking.  I purchased 4 gallons of clear and 2 gray with colored chips for the floor.  After applying to the counter top and the floor it looked as if urine was on it,yellow and crackling.  I called and spoke to Judy and was assured that this was common and in 4 weeks it would clear.  After 4 weeks it hadn't and called again and was told give it 6 weeks so I did still no change.  We had to open the store and the floor had to be right.  I called back and told them about the problem and said just replace the undercoat of gray and chips. I will eat the counter top although memorbila was destroyed that was placed under the coating.  I was told that would not help and hung up.  I went to the BBB and it was in the hands of their attorney.  I never wanted to litigate, just gray undercoating and chips to re-do the floor with no clear.  The counter I would sand down and re-coat with another product.  Owning a gun store I found that this product is being used on gun barrels as a protector.  We have had two customers come in with complaints that the coating was sticky yellow and not dry.  To this day I have not been able to resolve this issue as they hear my name when I call and Judy hangs up. Again all I wanted was replacement of the undercoat. The price was 99 dollars a gallon. Beware of this huge company.
Kurt Merritt Island florida

This report was posted on Ripoff Report on 04/23/2011 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/the-farm-supply/copiague-New-York-11757/the-farm-supply-duracoat-coating-destroyed-counters-floor-copiague-New-York-721265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Now in Babylon NY

AUTHOR: hack em - (USA)

I fell for the same scam and cant believe it.  They are saying they will refund if I send back product, but I dont know about that.  Have no reason to trust them.  If there was some way to work together on this as it looks like there are a few of us.  Oh, now they are out of Babylon, NY and using a website www.durco.com or www.industrialstatesupply.com
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