• Report: #1023861

Complaint Review: the grass outlet . com

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  • Submitted: Tue, March 05, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: Johnson1981 — Austin Texas United States of America
the grass outlet . com
11200 N FM 620 Austin TX Internet, Texas United States of America

the grass outlet . com thegrassoutlet.com, The Grass Outlet Austin False Advertising, scammers Internet, Texas

*REBUTTAL Owner of company: No record of complaint - suspected fraud

*REBUTTAL Owner of company: No record of complaint - suspected fraud

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They took my money and did not delivery my order, numerous excuses as of why, until they ran out of excuses and stopped answering the phone, if you made a purchase with them I would recommend calling your credit card or bank and disputing the charge before it's too late!

This report was posted on Ripoff Report on 03/05/2013 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/the-grass-outlet-com/Internet-Texas-78726/the-grass-outlet-com-thegrassoutletcom-The-Grass-Outlet-Austin-False-Advertising-scam-1023861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

No record of complaint - suspected fraud

AUTHOR: Mike, The Grass Outlet - (United States of America)

We suspect you are confusing us with Grass4sale.com, who is prominent on ripoffreport.com with complaints of a similar manner.  We have no record of your complaint in our office and ask that you please contact our Austin office immediately at 996-8100 or my personal cell phone at 964-8577.  I can assure you that we have never received payment for grass that wasn't delivered as scheduled or avoided a customers phone call for any such reason.  We pride ourselves on quality grass and great service and any complaints are taken seriously and resolved promptly.  That being said, we currently have a competitor under investigation for fraudulent reviews and associated activities and are asking any such reviewer to provide documentation and information to back up such a claim.  I look forward to hearing back from you.  Thanks,  Mike Piwonka-  The Grass Outlet
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#2 REBUTTAL Owner of company

No record of complaint - suspected fraud

AUTHOR: Mike, The Grass Outlet - (United States of America)

We suspect you are confusing us with Grass4sale.com, who is prominent on ripoffreport.com with complaints of a similar manner.  We have no record of your complaint in our office and ask that you please contact our Austin office immediately at 996-8100 or my personal cell phone at 964-8577.  I can assure you that we have never received payment for grass that wasn't delivered as scheduled or avoided a customers phone call for any such reason.  We pride ourselves on quality grass and great service and any complaints are taken seriously and resolved promptly.  That being said, we currently have a competitor under investigation for fraudulent reviews and associated activities and are asking any such reviewer to provide documentation and information to back up such a claim.  I look forward to hearing back from you.  Thanks,  Mike Piwonka-  The Grass Outlet, owner
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