- Report: #1081643
Report - Rebuttal - Arbitrate
Complaint Review: The Heallth Guardian
The Heallth Guardian1804 Princeton Circle Naperville, Illinois USA
The Heallth Guardian EPS's cancelation policy is deceptive and malicious. Naperville Illinois
*Author of original report: Yes, I read the contract
*Consumer Comment: What does your contract say about this "deceptive, malicious cancellation policy?
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Electronic Payment Systems (EPS) has a deceptive and malicious cancellation policy. I called in June 2102 to tell them I wished to cancel, I was told I needed to call before my annual renew date which was September 1st or else pay a $400 cancelation fee. I was shocked since most merchant service providers like PayPal do not charge a cancellation fee anymore and I had been a good customer for 8 years making them thousands each month in fees.
I chose to wait until a month before my annual renewal. When I called back on August 1st to cancel they told me I was too late because I had to call 90 days before my cancellation date, so I must now pay $35 per month for another year, thus not aloowing me to cancel. This 90 dyas before was never explained to me. I bet if I called 90 days before they would just say it was 120 days before.
I wish to warn people not tu=o use their service because you can choose between multiple service providers like PayPal who do not rip you off.
Harry, Naperville, Illinois
This report was posted on Ripoff Report on 09/04/2013 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Heallth-Guardian/Naperville-Illinois-605656/The-Heallth-Guardian-EPSs-cancelation-policy-is-deceptive-and-malicious-Naperville-Illi-1081643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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