• Report: #418140

Complaint Review: The Highline Car Connection

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  • Submitted: Fri, January 30, 2009
  • Updated: Tue, February 03, 2009

  • Reported By:albany New York
The Highline Car Connection
1833 Watertown Ave Waterbury, Connecticut U.S.A.

The Highline Car Connection They sold me a junker for $15000 that won't pass inspection! Don't buy from them! Waterbury Connecticut

* : Modified IMPREZA

*Consumer Comment: Wrong order

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All of my problems began when I saw a listing for a 2002 Subaru WRX on Autotrader.com. The one that I wanted was already sold. But they claimed they had one that was just as good. I live in NY and the dealership is in Connecticut. The dealer on the phone reassured me that they sell vehicles out of state all the time and could have the car ready same day if I was interested.

I made the mistake of putting a down-payment on the car to buy it. He then came out to see me to say that the car would have to be deivered the next day. The car wasn't brought to me until a week or two later. When I first went to start the car I noticed the check engine light was on. I called them about it and they said that I could drive it to them to have them look at it. I considered it.

The next day on the way home from work the alternator died along with the battery. I was on the side of a busy highway in the middle of rush hour. After pushing the car to the side of the road I called them and they told me they could not tow the car to have the alternator changed. It was $400 I was forced to have the work done here in NY.

After that was fixed I thought all I needed was an inspection. I was driving home at night though a few days later, and the car stopped running and wouldn't turn over. The fuse to the ECU was blown. Even after subsequent attempts to put in new fuses, they would blow out.

I called the dealership and spoke to the owner, he told me they would not pay for towing to the dealership. I pay for half of the $400 towing bill. One week later I found out they didn't do the pay-off on the car I traded in on time. I had my payment of $360 deducted from my account. They wouldn't give this full amount back to me even though it was their fault.

They "fixed" the car claiming that all that was needed was new vaccum lines and headlights. They did not tell me how the electrical problem was fixed. After I drove it back to my home, it sat in my driveway for about a month while I waited for the title in the mail. Once I got it I registered the car and planned to get it inspected. To my dismay, the check engine light reappears. I take it to get re-inspected and they tell me that I just need to tighten the gas cap. They have me do this 3-times before we begin to realize there is something seriously wrong.

I then bring the car to a Subaru dealership that specializes in working on this car. They do a thorough inspection of the car and notice that the car does not have any thing wrong that would cause it to show this engine light. They notice also that noe of the catalytic converters are on the car. The wiring of the car is damaged. Also Many of the parts are welded into place instead of being put there properly. The Subaru dealership told me that it will cost me thousands to get this car to pass! This is unthinkable considering the fact I am already severly upside-down on the loan.

makai
albany, New York
U.S.A.

This report was posted on Ripoff Report on 01/30/2009 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Highline-Car-Connection/Waterbury-Connecticut-06708/The-Highline-Car-Connection-They-sold-me-a-junker-for-15000-that-wont-pass-inspection-D-418140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

Modified IMPREZA

AUTHOR: Highline Car Connection - (USA)

   To start, in the business I am in, it is very hard to make everyone happy. We try our best to sell a Quality Vehicles at more than reasonable prices. Mr. Makai is not telling the whole truth and for people to make a decision based on this customers testimony would be wrong.


   We offered several times for him to come in to our repair shop and we would work with him. Mr. Makai forgets to mention he purchased modified impreza, and new the vehicle was modified. He admits our cooperation in this quote from his complaint-Mr. Makia states "I called them about it and they said that I could drive it to them to have them look at it. I considered it."


   Mr. Makia also states "I called the dealership and spoke to the owner, he told me they would not pay for towing to the dealership. I pay for half of the $400 towing bill" In the state of Connecticut a dealer is not responsible for towing, I think by offering to pay half of the towing bill was more than fair.


   Regarding his pay-off on the trade-in, there is a transition period for paper work, the customer should be prepared if he or she is making the deal on or around their payment due date. Any overpayment will be returned by the financing company. It is not the dealers responsibility for the customer monthly payment, only to pay the vehicle off in a timely fashion. Again Mr. Makai states "One week later I found out they didn't do the pay-off on the car I traded in on time. I had my payment of $360 deducted from my account. They wouldn't give this full amount back to me even though it was their fault." said Makai


   To close, with the information available on the internet a customer should be well informed on any purchase they are getting ready to make. Unfortunately I can not help this customer, sorry.


                                       Sincerely, Lou


 

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#2 Consumer Comment

Wrong order

AUTHOR: Flynrider - (U.S.A.)

"I then bring the car to a Subaru dealership that specializes in working on this car. They do a thorough inspection of the car... "

This is what you should do BEFORE you buy the car. If you wait to do it after the sale, they'll only tell you how badly you've been screwed. If you do it beforehand, you could save thousands of dollars and lots of headaches.

Just about every used car dealer sells some junk cars. They can get away with it because you are buying the car "as is". If you don't bother to check it out, you're just taking the problem off their hands, and paying them for the privilege.
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