• Report: #849089

Complaint Review: the home depot

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  • Submitted: Mon, March 05, 2012
  • Updated: Mon, March 05, 2012

  • Reported By: jerry — montesano Washington United States of America
the home depot
2213 port industrial rd aberdeen, Washington United States of America

the home depot they do not warrenty husky tools aberdeen, Washington

*Consumer Comment: Where is the ripoff?

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went to the home depot to return a broken rachet, a husky brand, that home depot sells and supposedly warrantys. The lady at the customer service was not very friendly,and told me that warranty returns were done by the manufactor and gave me a phone number. I left and went home and called the number which turned out to be the wrong number.

This report was posted on Ripoff Report on 03/05/2012 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/the-home-depot/aberdeen-Washington-98520/the-home-depot-they-do-not-warrenty-husky-tools-aberdeen-Washington-849089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Where is the ripoff?

AUTHOR: Ashley - (U.S.A.)

Of course retailers do not warranty items. Your warranty is with the manufacturer, not with the retailer. Retailers often sell an additional warranty, but they NEVER cover the original warranty. The lady aty home depot was absolutely correct, you need to contact the manufacturer for warranty coverage.

Now in this particular case, it does appear that Home Depot does own Husky tools. So your warranty is technically with home depot, but yuo would still need to go through a warranty claim process. This is not usually done at the store level with any retailer.

1-888-hd-husky is their phone number.

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