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Report: #1301085

Complaint Review: The lodge of Westoaks in Houston ,TX 77082 - Houston Texas

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  • Reported By: April — Houston Texas USA
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  • The lodge of Westoaks in Houston ,TX 77082 149313 Richmond Ave Houston, Texas USA

The lodge of Westoaks in Houston ,Texas, Simone Chatelain & Maria Pino Belittling, accusatory, irate, unsympathetic, defensive, rude and no ownership Houston Texas

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I am not writing this email with happiness at all. I tried to wait on some type of response locally but thats hasn't happened so here we are. Approximately 3 weeks ago on April 3, 2016 at about 12:30am I was walking to the leasing office with a friend to drop my rent and water bill off as I had just gotten back in town and didn't want it to be late since I've never been late in the almost 3yrs I've resided here.  I realized I left my gate card to get out the gate (I didn't drive because parking is ridiculous and I had to park about 7 buildings away as is (unsafe)  We saw a man coming out of the workout room (where it says smile you're on camera) and asked him for his gate card. He walked over assisted me, waited and I thanked him. I noticed he was walking behind us a ways  back  but thought nothing of it.(figured he lived here, he had a gate card) As we got right in front my apt I heard my friend say "what r u doing, get off of me" this happened in seconds.  I had to fight this man off of her!! He didn't care that it was 2 of us! I called the police, they came and took a report. 

I went to the office the next morning only to be told that the same security cameras used as a selling point don't work. I immediately burst into tears bc I workout in there alone! I was also told the courtesy officer whom Ive Never met lives in my building. (Slap in the face bc we screamed for our lives) Under the false impression that If something happened it would b recorded! I also asked if the gate cards would scan who used them. Needless to say I've heard NOTHING back. I was told 2 days later someone tried to break into a tow truck n it was recorded so I could look to see if  it was the same guy, nope nothing heard about that either. Why do the tow trucks have working  cameras but where I pay almost  $1200 a month in rent doesnt? It's a slap in the face, there has been no follow up, no care  and I feel very unsafe ! I have to park buildings,away bc ppl have a multitude of guests over.

I am moving mid May more like May 21 2016. I do not feel at this point that I owe this property another red cent for what I have been through. I could have gone to the media about  this incident but I wanted to give corporate a chance to respond FIRST. I'm certain the women and men let alone children swimming or working out in the fitness area have no idea that the cameras that say "smile your on camera Don't work! Is that supposed to be a scare tactic. Now the man who attacked us ,who would have been on camera ISN'T because they don't work. So I propose me ending my lease as of May 21, 2016 without any additional monies owed. I feel I have been a great tenant on top of dealing w my multiple unresolved complaints and  letters etc about my 3rd floor disrespectful and loud neighbors and unanswered workorders. This is the LAST straw. My life was and still is in jeopardy!  I followed up with the coprporate supervisor after speaking to the local property manager and here is how that went below.

 

Good morning,

Please advise me as to whom I need to speak with to take my issue further. I just spoke to Ms. Pino who basically insulted my intelligence and insulated that the guy didn't have a gate card because u can just press the top button to get out of the gate.  She then said the last scan on April 3, 2016 was at 10:20 pm but they can see who the card belongs to so why even look up the scans?? She then said the cameras just hadn't been working, I asked when n they stopped working and she didn't know. Do you not pay for this,service? I know it's not customary to pay for a non-working service. Lastly, when I mentioned the courtesy officer that supposed to live in my building that is,apparently a,ghost I was told my security can not be guaranteed.  I'm not naive to think anywhere is 100%safe however, I don't have time to concoct a,story.. call the police to my home at past midnight When I have to be at work the next morning at 8 am. I don't know of any complex that would require a tenant attacked on their property to fulfill their lease period! You have never ever had a problem receiving payment from me and I would have gladly stayed and continued to pay on time had this incident not occurred. Who wants to move abruptly but I will not stay somewhere where I have personally been attacked. I'm prepared to take this to the media and the lawyers on my job. Your local office only called and emailed me because I reached out to yiu. Prior to that noone cared! I will personally let everyone in the complex know how,I've been treated. Let them know my incident was questioned and if you're attacked don't count on any follow up or tracking. I didn't give a,2mobths notice because I wasn't planning on  being attacked or moving!! All that I ask is to be let out of my lease with the month of May removed period.

To no avail Ms. Simone Chatlain told me I need to pay for May but they were letting me out of my lease which ends May 31? I explained that I had been an excellent paying tenant of which I have an email of her attesting to when they held my rent check for 2 months. But Im being treated like I want something for free? No I want this month waived so that I can move soemwhere else that has working cameras, a staff that follows up and gates that can be scanned and rviewed. Im incurring more moving bjt my life is more important,. Please reveiw this issue.

This report was posted on Ripoff Report on 04/21/2016 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-lodge-of-westoaks-in-houston-tx-77082/houston-texas-77082/the-lodge-of-westoaks-in-houston-texas-simone-chatelain-amp-maria-pino-belittling-acc-1301085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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