- Report: #1170010
Report - Rebuttal - Arbitrate
Complaint Review: The Mailbox Center
The Mailbox Center205 S. Dixie Drive Haines City, Florida USA
The Mailbox Center Pollard Postal LLC Price gouging, poor packaging, damaged items; dishonest business owner; business owner kept UPS refund check intended for customer. Haines City Florida
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Gordon Pollard of The Mailbox Center (Pollard Postal LLC) in Haines City, FL packaged and shipped two antique dining room chairs that came from my late father's home on 3/24/2014 from FL to NH. The chairs were improperly packed into boxes that were too small for the chairs, resulting in damage to both chairs. There was NO packing material in the boxes, and it has been confirmed by the UPS courier and an expert in furniture construction, repair and refinishing that the damage was caused by the shipper. I contacted my CC company, and they attempted a charge back, but I recently received notification that the charges were going back on my CC because it was for a "service rendered" and a service provided, regardless of the damage to the chairs. My CC company rep was very apologetic, because since they had all of the photos and documentation, she also believed it was shipper error. Additionally, Gordon Pollard deliberately delayed the $200 insurance payment for nearly 2. [continued below]....
Mr Pollard told me by means of email that UPS denied the claim. I recently found out directly from the claims department of UPS the reasons that UPS denied the claim:
1) Internal packaging (there was none)
2) Product placement (box too small)
It was also confirmed to me by a UPS rep that in spite of Mr. Pollard's claim to me that he was following up and disputing the denied claim, UPS confirms that he never did dispute it. Instead, I received an "insurance" check from his business "Pollard Postal LLC."
UPDATE: As of two days ago, I found out that UPS did indeed send Gordon Pollard of The Mailbox Center a check for $369.11. It was sent to him on May 8th, and it appears that he decided to keep it for himself. I confirmed with UPS that it was intended to be a refund that was sent to him on MY BEHALF, and I have not received this check!
I wish I could enter a zero star rating, but 1 star is the lowest Yelp allows.
This report was posted on Ripoff Report on 08/15/2014 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Mailbox-Center/Haines-City-Florida-33844/The-Mailbox-Center-Pollard-Postal-LLC-Price-gouging-poor-packaging-damaged-items-disho-1170010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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