- Report: #867558
Report - Rebuttal - Arbitrate
Complaint Review: the mortgage law group
the mortgage law group233 s.wacker dr. suite 5150 chicago,il 60606 Internet United States of America
the mortgage law group Played me with my refund Internet, Internet
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Two weeks go by and no refund I call the accounting dept.no answer leave voice mail,no call back call again spoke to Neph told me he was waiting on approval from Vanessa if I didn't receive it in a week to call back. Week went by no refund call again no answer leave voice mail..no call back,call again no answer leave a message . When i called again I got a lady who told me that the refund will be in with in a week or sooner. Another week still no refund . I call spoke to Neph he put me on hold and when he came back he told me he was going to put me threw to someone who is going to get this resolved and the money refund. Josh Ghazal was the person I got transferred and was not a pleasant individual,he had explained to me that I wasn't going to get my full amount refunded to me due to services that had been performed on my file mind you they didn't have all the proper documents from me to put a file together. Josh said that I was getting refund $253.00 due to the man hours that were put into my file mind you that I had cancelled,he had people he had to pay. I told him that I didn't agree with what he is saying I want my full amount refunding he said that is impossible.,then he ask what is a reasonable amount to be refunded to me I said a $1,000.00. josh response is not happening,i said okay I'll have my husband call and discuss this with you further. Josh proceeded the same with my husband and ask my husband what would be a reasonable amount back, my husband tells him 80% of it back. Josh said I'll see what I can do and I will call you back.
Josh never called back we had to call him again asking what did we come up with on the refund this was a week later I went from him saying I was going to get back $253.00 to according to him in the negatives to were they aren't going to charge me those fees. We asked for him to provide a progress doc.for services he claims they had done after I clearly told them I didn't want ,Josh is saying he can't provide any we still demanded that he does and we will see if anything will come . During this conversation Josh kept hanging up on us due to questions he couldn't answer and we kept calling back and not getting anywhere. i am not giving up on getting my money refunded to me and the way things are these days and for someone to feel they can take your money like that and have no problem doing it is a crook. The only nice thing I can say is Amanda and Neph were helpful on getting my refund back.
This report was posted on Ripoff Report on 04/12/2012 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/the-mortgage-law-group/internet/the-mortgage-law-group-Played-me-with-my-refund-Internet-Internet-867558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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