• Report: #1116647

Complaint Review: The Palm Beach Garage

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  • Submitted: Sat, January 18, 2014
  • Updated: Sat, January 18, 2014

  • Reported By: victim of con — Lakeworth Florida
The Palm Beach Garage
3215 S Dixie Highway WesT Palm Beach, Florida USA

The Palm Beach Garage Bait and Switch-failure to disclose info WesT Palm Beach Florida

*REBUTTAL Owner of company: He decided to have repair after diagnosis

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 I called to get an estimate on repairing a defective 2003 Z4 convertible top.  The Owner Scott said to bring the vehicle in for analysis and there was a $100 charge for this.  I brought it in and explained the top  motor appeared to have a leak and I was selling the vehicle,which was already in the Auto Trader,so I did not want to spend a lot of money.  He told me he would check it out and call me back,but it probably was the motor and rockers that were bad. I asked for the "worse case scenario' and he said $1500. I told him I did not want to spend that much ($1000 was the max) and he said ok-"Lets hope it is not that serious"

A few days later he called and  said "It's what he thought, I had to replace the hydraulics and the rockers and put an adapter in." So I asked with the adapter would the total be more than the $1500?  He replied "it was going to cost $@*(%" I said to him I did not want to pay over $1000 so forget it and I'll give him the $100 and pick the car up. He told me "It's going to cost you $1000 to pick the car up due to incurred labor , already ,or I can pay the $2895 to fix it"  I told him that he was informed of my maximum and I was never told it would cost that much money and he told me $1500 worst case scenario.  He said there was some confusion and he meant to say $1500 for parts, only.  I told him that if he told me $1500 for parts I would of course ask for an estimate on labor, and if he said anything much more I would say "NO WAY"

I had no choice, because I needed to get my car back, because now we are getting over a week and people were calling about the car for sale.  There was no way I was going to give this con artist $1000 just to give an estimate-when he never had permission to go that far. It took another week to fix the top due to the mechanics  illness ,bad weather, etc.  When I drove there to get the car, they would not take a credit car and demanded cash.  I left and they later called back and said they would take my credit card.  He would not face me and sent his manager to see me.  He ( the mgr)  was actually nice and explained how these autos are difficult to work on their tops and take extensive labor to reach the hydrolics on the tops, that is why it was "so much".  I told him had he been the one I first saw when bringing the car in that none of this "miscomminication" nonsense would have occured and I would have just taken my car home and offered it 'AS IS"

They also damaged the vehicle seats ,rims and keyless enrty key


This report was posted on Ripoff Report on 01/18/2014 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Palm-Beach-Garage/WesT-Palm-Beach-Florida-33405/The-Palm-Beach-Garage-Bait-and-Switch-failure-to-disclose-info-WesT-Palm-Beach-Florida-1116647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

He decided to have repair after diagnosis

AUTHOR: Palm Beach Garage - ()

The owner of the vehicle dropped car off because his convertible top was not working. I explained to him that there is a charge of $118.50 to diagnose the problem.  He signed the work order and did not elect to have a written estimate.

We did the diagnosis and told him there was a hydraulic leak on left and right side where convertible top retracts. I explained to him that the next steop would be to remove the convertible top assembly.  I stated that it was probably the hydraulic rams and motor, and unless he is prepared to fix it, I would GO NO FURTHER.  

I stated without removining the top, the repair parts were around $1,500 and labor is around 8-10 hours, $900-$1200.  

At this point he could have stopped and paid us only for diagnosis and picked up the car.  Instead, he said to go ahead and fix it.  I was very explicit in stating the next step was to remove the convertible top assemble to make the repair.  We would have never proceeded without authorization to do so.  To be very clear, again, I said if we go to the next step, i.e. removing the top, be prepared to pay the amount quoted for parts and labor which included reinstalling the top.

Once the owner gave us permission to remove the top, we started the repair.  The owner came into the shop with his wife a few days later, inspected the car and old parts which I offered to give him.  He declined the parts.  He saw that the top was removed and new parts werre installed.

Our repair involved the process of reinstalling the top.  His wheels, seats and keyless entry had nothing to do with this repair and were never touched.

I invited anyone to inquire at a BMW dealership about the process of diagnosing and repairing a convertible top on a Z4 BMW.

The owner could have thought about his decision to proceed with the repair before the top was removed. It was his option to have the repair done.

 

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