- Report: #1169047
Report - Rebuttal - Arbitrate
Complaint Review: The San Francisco Exchange Company
The San Francisco Exchange Company1900 N Loop Rd Alameda, California USA
The San Francisco Exchange Company San Francisco Exchange Company, SFX, Misrepresented resort property overcharged for rental refused refund Alameda California
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Promised a 4-5 star resort for a vacation package through SFX Travel Dept. We were over charged for an awful, uninhabitable hotel. No refund offered.
I purchased a Vacation Package with SFX Travel Rewards and was promised a two week resort hotel or one week for two couples back in 2011. THey promised me a 4-5 star property. I have dealt with them with time share exchanges, so my name is known to them. However,when they solicited my business for a Travel Diamond Rewards program, I invested $3800 for a Travel Rewards package. The fee was charged to my credit card in 5 installments. When I booked in Oct., 2013 for a week in June, 2014 in Paris, there were very little choices. The hotel they offered had a supplemental charge, claiming that since it was the summer, rates were more expensive (Novotel du Porte du Montreuil).I booked it and paid a supplement of $895 per couple for each of two rooms for a week (June 28-July 5). [continued below]....
Consumer's Desired Resolution:
I am seeking a refund of $1800 for the half of the vacation package that I booked with EXXXX MXXX- I used the half for a cruise in 2012 (also paid a supplement which I later found was unnecessary as I could have booked the same accommodation with the cruise line for less money). The remaining half was for two vacation resort weeks or one week for two couples. In addition,I am seeking a refund for the supplement that I paid -$895 for each couple, totalling $1790, plus damages resulting from the uninhabitable nature of the resort- namely, the need to find alternate accommodations at the last minute. Our hotel bills total $2100 for the week for two couples. Thus, our loss is $3690 plus %2100=$5790.
This report was posted on Ripoff Report on 08/11/2014 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-San-Francisco-Exchange-Company/Alameda-California-94502/The-San-Francisco-Exchange-Company-San-Francisco-Exchange-Company-SFX-Misrepresented-re-1169047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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