The Shoppe 3 Months, $$ Spent, Nothing Fixed Denver Colorado

Despite The Shoppe's number plastered on hundreds of cars in Denver, they rarely answer their phone. Most days, I had to call 2-3 times before Pam "had time to speak with me". Their voice mailbox is always full.

Initially, Pam believed my car's issue was the ECM, which she quoted as a $700 fix and promised I would only pay for what fixed my car. I paid her two cash (shame on me) payments, which she scooped into a drawer without even counting. After 4 days, I got my car back. It died on my way to work the following morning. When I finally got a hold of The Shoppe, I was asked to drop my car off the following day.

This continued through the remainder of August, September, and October. Each week, Pam had my car 2-3 days, always asking me to come get it Saturday mornings. During this time, Pam claimed she replaced the following:  ECM, fuel pump, fuel line, gas tank (checked for water), ICM, ignition switch, starter key, security system, computer system, pick-up coil, throttle shaft, and spark plugs. None of these parts look new, plus she had yet to address the gauge lights.

I work 20 miles from my home, so I needed to carpool with the two coworkers who, thankfully, live near me. Once, carpool wasn't an option, so I really had no ride to work. Pam suggested I get my broomstick out of the shop. When I was not amused, she told me to "drop by at 7, and she will have a ride for me". My husband and I showed up to a closed Shoppe, no Pam in sight. I had to take a vacation day.

In mid-October, after 4 days of my car being at The Shoppe, I get a call from Pam stating she found the issue:  my power relay was shot, plus the manifold intake needed replaced. I paid $1,500 with my credit card and eagerly left my car for her to begin the work. A week later, I had no receipt, no proof of work done, but Pam claimed the work was done. The parts were obviously the same parts. No work was done, and my car died the following Monday on my way to work. Back to The Shoppe with my car.

The first week of November, I needed to be out of town, so I dropped my car off for another 4 days. I returned Saturday to find yet no work was done on my car. I was told to bring it in Monday, not to call, "just show up when I show up". I come in Monday, and I'm told someone else's car is ahead of mine because I was late. Pam tells me to bring it in Tuesday, and she may need to keep it overnight. Needless to say, after 4 years, I showed up Tuesday to tell her why she lost my business, plus my husband and in-laws' business.

Between August and November, Pam had my car for a total of 34 days. Still no dash lights, and my car still randomly dies. In November, while driving to work, my battery light came on. A WAL-MART mechanic told me my alternator was bad and "should have been replaced months ago". I also discovered my transmission fluid was like mud and my radiator coolant was bone dry.