- Report: #1125230
Report - Rebuttal - Arbitrate
Complaint Review: The Social Pet
The Social PetSan Leandro, CA 94577 San Leandro , California USA
The Social Pet Jackie Phillips Scam Search Dog Service for Missing Pets Bay Area California
*REBUTTAL Owner of company: Search For Missing Cat in Novato
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Jackie Phillips advertizes a professional pet detective service for finding missing pets using her so-called search dog. She trolls Craigslist for missing pet postings, and contacts people offering a guarantee to find the latest track of the missing animal for a minimum of $320 plus mileage, at $80 an hour. She guarantees to find not just any track, but the *latest* of all tracks, as old as 3 weeks old, adding that rain during the time that the pet went missing makes the smell even stronger. Sounds too good to be true - and it was.
We were so desperate to find our cat, who we've had for six years and love very much, that we were fooled by the lies on her website and didn't even think to check her terrible yelp reviews from other lost pet owners who got scammed.
Her "search" dog had no idea what was going on. We gathered our cat's items to provide smell articles to track her, but he was not interested. Jackie stuck a treat in the bag with the smell items to make her dog put his nose in it. During the entire 4 hours of the "search", her dog never even once indicated that he was on a job - there was no alert from him that he was sniffing or tracking a scent or choosing a direction in which to go. Jackie was pulling him on a leash, trying to find the longest route so that at the end of her four hour minimum she could say the dog needed more time. During the four-hour four-hundred dollar dog walk that we paid for, she was feeding him Gatorade and PB&J sandwiches.
As a pet owner herself, I can't believe she is heartless enough to make people go through this. It's a sad situation to lose your loved pet, and she is giving people false hopes and ripping them off in the process.
This report was posted on Ripoff Report on 02/20/2014 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Social-Pet/-San-Leandro-California-94577/The-Social-Pet-Jackie-Phillips-Scam-Search-Dog-Service-for-Missing-Pets-Bay-Area-Californ-1125230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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