- Report: #1094328
Report - Rebuttal - Arbitrate
Complaint Review: The Sterling Media Group LLC
The Sterling Media Group LLC155 E.Boardwalk Dr Fort Collins, Colorado USA
The Sterling Media Group LLC, David Matthews & Conrad Walters Hotel VIP cards that never arrived. SCAM ALERT Fort Collins Colorado
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We made the deal on 7/18/13 (Thursday) in person at our restaurant with David Matthews. I emailed our logo to the email address he provided for the art department (firstname.lastname@example.org). He promised us that on Monday Matt Porterfield from his art department would be in contact with us and our order would be printed & shipped on Friday- 8 day turnaround. The art department never reached out to us and after a week I called Mr Matthews back.
He told me they never received our art work and that they "must not have paid for their Gmail this month". He had me try again. Still no response. After 1 month they finally said they received my logo after I emailed it to Mr. Matthews "personal" email address (email@example.com) and that the cards would be coming soon. We waited another two weeks and called Mr Matthews back. He has not returned any of our phone calls or emails. [continued below]....
We called the phone number listed on the business card Mr Matthews gave us and asked to speak to Mr Matthew's supervisor. We were told his name was Conrad Walters. We have called 4 times and left messages for Mr Walters. He has not returned our calls. We questioned the woman that answers the phone at the number given for the company and found it is just an answering service, not an actual business headquarters and that she just emails the messages along to Conrad Walters.
This report was posted on Ripoff Report on 10/24/2013 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Sterling-Media-Group-LLC/Fort-Collins-Colorado-80525/The-Sterling-Media-Group-LLC-David-Matthews-Conrad-Walters-Hotel-VIP-cards-that-never-1094328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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