• Report: #1047140

Complaint Review: The travel center

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  • Submitted: Mon, April 29, 2013
  • Updated: Wed, July 02, 2014

  • Reported By: Gloria — Spring
The travel center
23219 Stringtown rd #223 Clarksburg, Maryland USA

The travel center Omaha Travel Fax at work travel deals buy 1 vacation get one half off Clarksburg, Maryland

*Consumer Comment: The Travel Center

*UPDATE Employee: The Travel Center

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We receiveD the fax at work and we thought it was too good to be truth and we jumped on it, call the 800# and payed over the phone with a check because they didn't accept credit cards or individual checks they wanted all the money at once. They were going to send a voucher and then we were going to be able to book, we did received the pkg with a promo code # and another 800# where they requested yet another $69 per person to activate the voucher, at this point I got suspicious and did some research on this company and look what I found! SCAM all the way we are not going to go anywhere with them they are not answering the calls and Amy the person we talked with is in meetings or out for the day etc we get it now...

This report was posted on Ripoff Report on 04/29/2013 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-travel-center/Clarksburg-Maryland-20871/The-travel-center-Omaha-Travel-Fax-at-work-travel-deals-buy-1-vacation-get-one-half-off-Cl-1047140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

The Travel Center

AUTHOR: Anonymous - ()

I have recently had to deal with The Travel Center and found they keep themselves within the law by skirting responsibililty to thrid parties,  We had WON a cruise for attending a promotion by Blue Sky Concierge and that was required is to pay the processing fees, taxes amd port chrages.  First set of forms required a processing fee of $138 for the two, forms only asked name address, email and telephone.  Second set of forms arrived asking for same info.  Third set of forms arrived asking for the very same info and requiring another $200 deposit.  After calling the center and asking if they could provide an itemized list of all costs that were going to be charged, I was informed they just handled sitting it up and did not know the costs.  I ask for a supervisor and was told they were all on vacation.  I then checked with BBB and found they have a "F" rating and numerous complaints.  I asked for a refund and was told they did not give refunds which is a different story from what they posted on here in their rebuttal.

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#2 UPDATE Employee

The Travel Center

AUTHOR: The Travel Center - ()

The Travel Center is an independent company and does not sell a travel product. The Travel Center is not affiliated with the company that either sold this person or gave this person a travel program.

All of the documentation that travelers receive clearly state the terms and conditions and guidelines of their vacation offer. The traveler is responsible for signing these terms and guidelines prior to receiving their official travel documents.

 

The Travel Center is only the middle man that helps clients by providing them with the travel vouchers that they request.  Our company is not involved in the advertisement of the product and was not involved in the conversation between the traveler and the company that sold or gave them the product.

 

The Travel Center deals with 50 or more Travel Vendors at any given time and helps send hundreds of happy clients on their vacations every week.

 

We realize that some clients are unhappy but it is not our company that they should be unhappy with it is the company that originally gave or sold them the product.

 

Given the volume that the Travel Center does and the few negative reviews that you see about our company we feel we are doing a great job and will continue to support our clients in a friendly and positive manor.  We take pride in our customer service and our staff really enjoys providing our clients with a great vacation.

 

If you are  looking at our company please see the facts for what they really are. Most of the persons posting these reports have or will be refunded what they have paid to the Travel Center if the traveler sends in a request and it falls into our companies refund guidelines.
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