• Report: #1068176

Complaint Review: The UPS Store #2912

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  • Submitted: Thu, July 18, 2013
  • Updated: Thu, July 18, 2013

  • Reported By: Greg — Everett Washington
The UPS Store #2912
5129 Evergreen Way, STE D Everett, Washington USA

The UPS Store #2912 Poor customer service with the manager with a very rude attitude that had a mean side to him. Did not bill properly and would not use logic to give a proper bill with the copier. Was charged $6.00 for a fax that did not go through becasue the call would not go through. Everett Washington

*Consumer Comment: Petty, pathetic complaint

*Consumer Comment: A mooch with an attitude accuses another to have an attitude. Surprise, surprise.

*Author of original report: Other stores

*Consumer Comment: I'm guessing that business would hope you'll go elsewhere.

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I went to the UPS Store and the manger was rude and inconsiderate and did not offer help.  When I used the copier some copies did not come out correctly.  I complained and was told I should of got help, I was told I should done this or that.  I was charged for 7 copies when I should of been charged for only 5 copies.  Also, another time I tried to fax a document and it cost $6.00 even when the fax did not go through.  I am tired of this store's tricks and games to make a little extra money.  I will not be shopping at this store any more.


This report was posted on Ripoff Report on 07/18/2013 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-UPS-Store-2912/Everett-Washington-98203/The-UPS-Store-2912-Poor-customer-service-with-the-manager-with-a-very-rude-attitude-that-1068176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Petty, pathetic complaint

AUTHOR: nick1346 - ()

If you make the copies, you pay for it! That should be common sense. Or pay 2 cents more to have the employee do it, but no. You are a cheapskate. As far as the fax goes, I understand you being upset, but realize what is going on. At The UPS Store where I work, if the fax doesn't go through, we don't charge you. I hate that. You are using my time to do something, and when it does go through, it is a waste of my time, and the store's time. I could be helping a paying customer.  Should the store owner be happy to hear a petty complaint? If the owner is a jerk off the bat, fine.

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#2 Consumer Comment

A mooch with an attitude accuses another to have an attitude. Surprise, surprise.

AUTHOR: Seeworthy - ()

Does this complainer have no dignity? No self respect? He will actually wander into a hotel and expect someone to use the equipment, phone line, and supplies of another business for free? Local faxing for hotel guests as a courtesy is understandable, but this complainer makes it seem as though the hotel invites the general public to come in for free mints, restroom use, over night slumber on lobby couches, water, and faxing. The hotel would assume a person asking for a local fax was a customer. I have my doubts that this mooch indicated that he was not a customer...or perhaps lied and said he was.

I was a manager at an Uptown FedEx Office. NO, we did NOT subtract the unusable copies generated by self service customers! I was happy to help with their questions, but if they wanted to do it themselves then they paid for ALL the copies, useable or otherwise. That reasoning should be blatantly obvious. On very rare occasion, if a customer disputed an instance such as this, no matter how tactfully we explained the need for the particular protocol, we sometimes were accused of having an attitude and poor customer. These type of customers wanted something for nothing, have no respect for the operating costs of businesses, are very irrational, and often accuse other's of having attitudes when they don't get what they want. 

There were many occasions when we spent significant time with assisting a customer with design and copies, just to have this 'customer' decide that they just want one or two copies and would only pay 10 cents for it. If we indicated that there was a minimum service fee, we either had to take a loss with the peculiar person's irrationality, or would be accused of poor customer service with an attitude when stated they owed a fee. There were other customer's than spent long periods of time on the computer workstation, only to complain about paying a fee for the use as they didn't find what they needed on the internet.  (Can you hear Greg saying, "yeah so what's wrong with that??")

I also wonder how much this complainer himself offers his time and money to anyone else for free. With this complainer's 'attitude', it would be interesting to see how he would manage a business with customer's like himself. If his 'customer' ran a stack of copies upside down, landscape rather than portrait, on the wrong size paper, etc, I'm sure Greg would have no problem paying $1000's each year out of his own pocket to cover the copy machine maintenance fees and scrap paper costs.

I also had customer's with the mindset of this complainer that were irrational with shipping. If a person provided a wrong address or forgot a suite #, for example, the shipment could not be completed and was returned. Believe it or not, when a customer like Greg provided the correct address information to reship the package, he would actually act like he was surprised that he had to pay for the new shipment!

The question in the post below was also never answered. Was the fax a non-local #? I would be interested in the answer to this. If a business sent a fax to a toll number, and it made a connection but could not be completed by no fault of the business, should the business just absorb the increase on their phone statement for your your failed personal chore?

Greg is very, VERY wrong when stating/suggesting that most or all other similar businesses operate differently, if he is not being dishonest altogether. He is also a bit confused with what a 'ripoff' is. There was no ripoff here, agitated business owner/employee or otherwise. If you expect free self-made scrap copies and equipment/employee time for your personal needs at someone else's expense, then simply just go somewhere else and give it a shot. When justified, things just naturally work out that way. If a person like Greg insists on groveling over such petty issues, I'm sure he'll also blame other's for forcing him to waste his time and internet fees on complaint composition. I think Greg's internet provider should give him a credit on his bill. Not.

Say Greg? Would you happen to be a Democrat? You're kidding...no way! 

 

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#3 Author of original report

Other stores

AUTHOR: GMW - ()

This is about poor customer service and a bad attitude on the manger's part.  In addition, no Staples only charges when a fax goes through and there is no charge if the fax does not go through.  I have sent faxes all the time at other stores and that is there policy.  Also, I have frequiently recieved no charge for copies that were made in error at both Staples and at Fedex stores.  I do not know why I went to this UPS store.  However, I will not be going back.  The problem was the poor customer service and the rude behavior of the manger at the store.  No this store does not match up to what one would find at other stores.  The poor customer service does not reflect the franchise very well.  That is why I am in contact with the coprate office.  P.S. I even know that I can send faxes for free at a local hotel.  Faxes do not cost $6.00 to send and if there is a busy call it does not cost the company hardly any money.  Why should I pay for something when it is not the standard.

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#4 Consumer Comment

I'm guessing that business would hope you'll go elsewhere.

AUTHOR: Mark L. - ()

All of the copy facilities I've used have both full service and self service prices. If you did it yourself and wasted a copy or paper, you should pay for it. If you were running the copies at home and made a mistake, should you go back the the store where you bought the paper and toner and demand a refund, not to mention a credit for wasted wear on your printer?

If the business does it for you, the fee is a couple pennies more, but they will do it correct the first time and often faster. If they make an error, they won't charge for it.

Was your fax a local number? Charging for that doesn't seem right. If it was a long distance or international, however, you absolutely should have been charged. If someone calls or faxes from their own home line and gets a recording, should they demand from the phone company a reversal of the charge?

Other companies have the same fee protocol. If you don't like it, buy your own printer and fax machine. If it's just too expensive or inconvenient to do that, then understand the expense to operate those machnes in a business if far, far greater for the person(s) that are managing those businesses.

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