- Report: #1056642
Report - Rebuttal - Arbitrate
Complaint Review: The UPS Store
The UPS Store2000 E 42ND ST Suite C Odessa, Texas USA
The UPS Store & Megan Berry I asked an employee if I would be penalized if my payment was late a week before my UPS Box rent was due. Odessa Texas
*Author of original report: To: Thank You For the Heads Up
*General Comment: Thank you for the heads up
*Author of original report: Thank You for Understanding - nick1346!
*Consumer Suggestion: More Info
*Author of original report: Rebuttal to No Big Deal
*Consumer Comment: no big deal
*Author of original report: Are you an employee of either UPS or Mail Boxes Etc.?
*General Comment: So where is either the ripoff or
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Times are tough. I've been a customer at the Odessa, TX UPS office for about five years. I use my UPS mailbox in Odessa, TX as a mailing address because my company (Global Contact Services, Salisbury NC) closed down & moved all the jobs to the Phillippines. I don't have a real place to live. Rent is very high here in Odessa & Midland, TX. What else can I do? When you hit that magic age in your sixties - employers don't seem to want to hire you. I may stay with my children for a week or two - or I might stay with a friend. Having a place to get my mail gives me some sense of security. I imagine that a lot of people here in the US are in my position.
Needless to say, I don't have a lot of money & it's difficult to come up with the $13 to $15 a month that they charge. I only visit my mailbox every few weeks to pick up my mail. I was in the UPS Store in Odessa, TX a couple of weeks ago to pick up my mail & I saw the piece of paper stating that my box rent was due the following week.
At the time, I had JUST enough money to pay the box rent (no other money!) - but, that would have left me no money to eat. Don't know if any of you all have been that broke. It's a terrible position to be in. I knew I'd get money on the first, though. What a dilemma.
So, I asked the customer services representative what would happen if I were a few days late on my box rent. They said that I would be fine. They should have told me that I'd be charged an extra TWENTY DOLLARS for being late. They didn't & I left the store thinking - "Yeah - I can eat!"
So, when I went in the store last week to pick up my mail & pay my bill - I was told that I owed an extra TWENTY dollars for the late fee. Now, $20 might not seem like much to you - but, to me - it's what I can use to eat for about ten days. I asked them if they could waive the $20, because I was clearly told that it would be no big deal for being late. They said that I'd have to talk to the business owner (Megan Berry) and she wasn't in right now. She was at her UPS office in Midland, TX.
I finally got a chance to speak to Megan Berry at the Midland UPS office this afternoon. She lied and said that she wasn't able to waive the $20 late fee. Megan Berry said that the fee was set by the Corporate Offices at:
Mail Boxes Etc., Inc.
6060 Cornerstone Court West
San Diego , CA 92121-3795
General Information: 1-858-455-8800
and she wasn't able to waive the $20 late fee (even though her employee had told me it was no big deal). I thought this was a little strange because the advertising says that each UPS office is locally owned. Anyway, I called up the Corporate Office & they said that each local business owner determines their own fees. So, then I called back Megan Berry at her Midland, TX UPS office & told her what corporate had told me. She then sheepishly admitted that - Yes - each individual USP Mailbox business owner sets their own fees.
So, then I asked her (Megan Berry) again if she would waive the fee because her employee hadn't known (or hadn't mentioned) the $20 late fee. She said that she would NOT waive the fee. I said, "Okay" & told her that I'd be complaining to the various directories about her policy.
I just paid the exhorbitant fees that she wanted & then I wanted to let you all know to be careful. Read the fine print. Don't believe what the employees at Mail Boxes, Etc or the various UPS offices tell you. There WILL be a late fee.
NOTE: I just called United States Post Office & they give you TEN days before you are charged a late fee. Guess where I'm going to get my mail routed to? Also, one can pick up their mail at the United States Post Office 24 hours a day (the Odessa, TX UPS office is open limited hours). The Post Office Box Rent is ONLY $44 for a YEAR - wheareas - I just paid $59 for only THREE months. Get your mail at the US Post Office, folks.
Also - note that the fees that the UPS charges for mailing are quite a bit higher than the Post Office fees. Quite a bit higher. They are also not any faster - because the United States Postal Carrier comes to pick up the US mail AT the UPS office. So, they are actually a day behind the regular Post Office.
This report was posted on Ripoff Report on 06/05/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-UPS-Store/Odessa-Texas-79762/The-UPS-Store-Megan-Berry-I-asked-an-employee-if-I-would-be-penalized-if-my-payment-was-1056642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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