I ordered a unit from this company and it was BADLY defective, it had a hole in the coil that let the coolant leak out. I speak to a "supervisor" M being her first initial and this is how the deal works from this company and they say its a normal business practice and warned me that I should be prepared for this situation, basically its my fault for trusting their site and reputation. Anyway.
Pay for the defective unit and installation - $2,608.00
pay for final diagnosis in finding small hole - $140.00(est)
then it gets fun...
Cost of new part - $1300 with shipping (part cost to be reimbursed after shipping unit back to them. another $100 based on thier charges to ship to me with profits im sure)
Recharge install/removal - $800(est) since i haven't done this part yet
So for the same company that gave me a FACTORY defective part, wants me to buy another defective part out of my pocket then get reimbursed 30 days later. Keep in mind that I will not be reimbursed for the $800 in labor and recharge cost, and im actually OK on the labor but the defective part is what caused the need for a recharge and if they choose to send me another defective part guess what ill be out another recharge again.....
but M says this is how they treat each and every customer they get SO if this is the experience you are looking for order up. email theacoutlet.com and bend over with a smile.
im not sure its rheem to blame or the site or both but its pretty bad service and im happy to repeat this story EVERYwhere I can to warn others.