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Report: #1100869

Complaint Review: thebearsgear.com - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Brooke — McKinney Texas
  • Author Not Confirmed What's this?
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  • thebearsgear.com Select State/Province USA

thebearsgear.com Products come from China- website states easy returns but they won't actually let you return the item. International Interntional

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I purchased a jersey for my husband on this site. After the purchase was confirmed, I received an email from my bank saying that I had been charged with an international purchasing fee. I had no idea that this website was foreign. I emailed them about the status of my order and received a very well worded email from someone that stated my jersey had been shipped. I felt ok purchasing from this website because at the top in very large print, it says "Easy Returns". The return section sounds fairly standard with a caveat that you need to email them for an address if you have lost your return slip, which of course I didn't have.

The Jersey looks exactly as it should, the problem was that it was way too small. I then emailed the company asking for a return address and started getting responses similar to this one:

Dear Brooke

Yes, Nike size is smaller some than the Reebok ones. Brooke as our jerseys are the exact US size so when you order the jersey you should pick up a right size for yourself as the size problem customers are responsible for it but we are sincere to provide you the best way to solve it. Brooke all our jerseys are shipped out from China, if return the jersey which takes long time and high postage, not worthy for you. We can resend a new jersey to you if you like to pay the postage 50$.and do not need return that jersey All customers like this way to solve it and please tell me your idea.

 And then this one:
 
Dear Brooke ,
 
Thanks for your quick reply.
 
Yes, we can accept return but all customers are responsible for the size problems .You can see if return it , 1, your there takes about 1 month to arrive our here, also takes you postage to return it , which is not worth for you .
2, if now you only pay us 40$, then we resend a new jersey to you right now , and you do not need return it which can save time and postage for you which you like prefer? If insist return, feel free to contact me for the address.
 
And then this one: Dear Brooke, Ok, sorry for that no larger size. Brooke, so would you like to keep that jersey and we are sincere to provide 30$ refund for your this order. and you do not need return it.if return , your there need pay for the high postage , which is not worth for you. you can keep that jersey for your familyso how do you think about it?
 
And they just keep going. I ended up paying around $130 for this item and feel so taken advantage of. We don't necessarily mind keeping it and having it framed to put in a man cave but I feel like they have misrepresented themselved on their website.

This report was posted on Ripoff Report on 11/20/2013 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thebearsgearcom/select-stateprovince/thebearsgearcom-products-come-from-china-website-states-easy-returns-but-they-wont-actu-1100869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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