- Report: #529499
Report - Rebuttal - Arbitrate
Complaint Review: Hotels Etc. TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Hotels Etc., INC requires companies to provide their network with a discount that is not available to the public. Hotels Etc. helps members save money on hotels, restaurants, entertainment, travel & much more. Hotels Etc goal is to save members hard earned money, enjoy life & travel.
thereaderchoicecompobox3043 San Luis Obispo, California United States of America
Hotels Etc. REVIEW: Hotels Etc. executive team and employees are dedicated to 100% customer satisfaction. Our approach in negotiating discounts for our members makes our program unique and easy to use. hr width="100%" bgcolor="000000">*UPDATE: Hotels Etc. Inc pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Hotels Etc. Inc recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Hotels Etc for its full commitment to quality customer service.
Rip Ripoff Report's discussions with Hotels Etc. Inc have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Hotels Etc. Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Hotels Etc. INC’s principal, Mr. Shawn Pigg, has informed us that his personal philosophy is that his members receive the deepest discount in a secure environment. [continued below]....
One of the things Ripoff Report learned in the course of its review is that we indeed have the deepest discounts in the industry and typical customer feedback reads, “Hotels Etc. INC is incredible and has saved me and my family a great deal of money. Thank you for offering such a great product and service”.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Shawn Pigg during an onsite inspection held by a third party verification company with no biases toward Hotels Etc.
Hotels Etc. is a company dedicated to providing their clients with the lowest discount rates for hotels. Shawn Pigg, CEO, stated, "Hotels Etc. has the lowest travel entertainment recreations discounts on the market." The staff negotiates with companies all over the globe to get a discount that is not available to the general public. Once they have obtained the discount it is placed on the member's only aspect of their website. Mr. Pigg additionally stated, "our motto here is to help people save money, and that's what we focus on."
Leads for Hotels Etc are acquired through several different venues including television, radio, magazines, newspapers, conventions, and seminars. After initial interest has been placed in Hotels Etc. a potential client can sign up to become a member on Hotels Etc.'s website. After they sign up a package is mailed to their home that includes instructions as well as a physical membership card, "from that point they go to the website and register, and then are able to access the discounts."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM HOTELS ETC
During the onsite interview, Mr. Pigg was asked to describe some of the common complaints that Hotels Etc. receives. Mr. Pigg assured us that they rarely receive complaints, but if one does arise they will go above and beyond to ensure customer satisfaction. Mr. Pigg described a situation where a client missed a hotel reservation due to a flat tire, "I got a hold of our suppliers and got her money back."
When asked to comment on complaints posted on Ripoff Report's website Mr. Pigg stated that one of the complaints on the website was from a disgruntled employee. He believes other comments to be a result of customers being frustrated and instead of reaching out to Hotels Etc. they posted on Ripoff Report. Mr. Pigg ensures all clients that they can reach out with an issues, "if anybody ever has an issue, comment, complaint, or anything in between they can contact our office here, and we will be more that happy to assist them." It should be noted that Hotels Etc. are proud members of the BBB, "we have an A+ rating across the board."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report. Mr. Pigg explained that they have made the entire process of booking more convenient for their clients through the use of online booking tools, and an online hotel catalog.
Hotels Etc. is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Pigg further stated, " It means a lot to us because it gives us an opportunity to address any issues that may arise from our program, and talk with clients to make sure their satisfied. We don't want somebody to join our program and not be happy. We want them to join our program, save money, and renew every single year."
HOTELS ETC – STATEMENTS FROM SHAWN PIGG
" We consider all clients and members part of our family and treat everyone like they should be treated. We listen to all of our customers regardless if it is positive or negative and take every word into consideration in order to improve our program and discounts.
We are one of the top membership programs that only deliver the best discounts possible. Everyone has their own individual account which allows them to monitor reservations, purchases and earn reward points for free vacations. We continue to add new discount partners daily and will continue to improve user friendliness for our members and clients. We have the deepest discounts on Hotels, Condos, Resorts, Vacation packages, theme parks, movies, golf, recreation and entertainment.
Hotels Etc. Inc's “We are one of the top membership clubs on the net. Not only do we help members save money but we also help business owners increase revenue, help fundraisers raise those much needed funds and help corporations with employee benefits and membership enhancements. We supply our discounts to a great deal of companies across the globe for employee appreciate, customer appreciation and value added benefits.” Hotels Etc. Inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "takes employee satisfaction and participation very serious. Employee feedback and surveys reveal comments such as this, “ Hotels Etc. INC provides a very positive environment to work. Opportunity for growth and suggestions are encouraged. Mr.Pigg is truly concerned about our contribution to the company and truly concerned about customer support. He takes the time to listen and communicate with employees and customers.”
Ripoff Report was pleased to learn that Hotels Etc. Inc's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM HOTELS ETC
Hotels Etc. Inc recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Hotels Etc. Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with In summary, after our review, which included discussions with Shawn Pigg. Ripoff Report is convinced that Hotels Etc. INC does beat public rates and is committed to quality delivery of services resulting in total client satisfaction. Hotels Etc., INC is a company you can trust and would recommend to join. , Ripoff Report is convinced that Hotels Etc. Inc is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
thereaderchoicecom hotels etc / choicetravelercard / choicetravelerpasscom deceptive/missleading@didnot provoide complete information so refusal of offer could be made San Luis Obispo, Californiaon 10/28/09 i recieve aphone call from readers choice offering inrollment in readerschoice/hotels etc/choicetravelcard/choicetravelpass. i argeed to reveiw the informationfor 7 days. on11/05/09the commp. post mark the envelope and supposely sent it out. ididnot recieve the mailing untill 11/14/09 . on 11/17/09 icall the comp. to cancel the offer and request a full refund asthey had all ready bill my cridet card for a the sume of178.95 on 11/05/09. the superviser(KYLE) refused to do so saying i was pase my 7 day review. when i insisted that he make the porper refund h be cane very argumentative and told me i received an e-mail with the information on 10/29/09 and idid not respomed to it so i was pass me 7 day review. i check my e-mails,current,deletd,junk@spam thee was on e-mail sent to me. call KYLE back told him there was no ee-mail again he becane argumentative and said i was lying and refused to refund my money. when i insisted on a refund he said he would but he would bill me for magizne i did want for $119.00. i toad him no magiznes and refund all my money. he said he would refund the 178.95 and bill me 119.00 or i could disput the total anount of 197.95and then refuse to discuse this any more.
This report was posted on Ripoff Report on 11/27/2009 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/thereaderchoicecom/San-Luis-Obispo-California-93403-3043/thereaderchoicecom-hotels-etc-choicetravelercard-choicetravelerpasscom-deceptivemissl-529499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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