- Report: #934549
Report - Rebuttal - Arbitrate
Complaint Review: thetellhy.net
thetellhy.net1901 N. Roselle Road, Suite 800, Schaumburg, IL 60 Internet United States of America
thetellhy.net Poor picture quality and worse customer service ever - only interested in your credit card Internet
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Picture quality didnt improve and the IT support when tickets were raised was appalling rude, confrontational & deliberately obtuse.
Eventually we asked to cancel the service and within minutes were charged in advance for the remainder of the contract. We had paid GBP1200 for a service we had not used, but were prepared to walk away so we didnt have to deal with them ever again.
2 weeks later the usual month direct debit was claimed. I cancelled it through my bank.
they are now advising that the extra payment taken was not the monthly fee, but for something else and it was just co-incidence that it was the same amount on the same day of the month. They also advise, that the amount was incorrect, it should have been $100 more and that there is a fee for cancelled a due payment.
Again the threats and rudeness is unbelievable.
Never ever use this company - you will regret it!
This report was posted on Ripoff Report on 08/29/2012 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/thetellhynet/internet/thetellhynet-Poor-picture-quality-and-worse-customer-service-ever-only-interested-in-y-934549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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