Complaint Review: Thewirelessboysonline.com - Internet
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- Author Not Confirmed
- Thewirelessboysonline.com Internet USA
- Phone: 866843-9269
- Web: thewirelessboysonline.com
- Category: Cellular Phone Companies
Thewirelessboysonline.com The wireless boys LLC Failed to deliver ordered as promised claims shipped and given tracking number but there is no record of item being in transit New York Internet
*REBUTTAL Owner of company: Thewirelessboysonline.com
*Author of original report: Everything has been worked out and the fault lies with the carrier not the provider
*REBUTTAL Owner of company: Item is fully trackable
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Ordered several items on 09/16/2015 the order was promised to be shipped within 2-3 days, I received e-mailed that it was shipped on 09/18/2015. and given a tracking number the shows nothing but delivery of an item for pickup and nothing after that first entry. I called the company and spoke to owner that said he would follow up and get back to me and let me know what happened to item on 09/25/2015 but no contact by email or telephone call. On 9/28/2015 I first checked the tracking number given and still nothing more than the first transaction was listed no new info, I called the carrier and was told if the package was received there would be information thruout the route to indicate where it was. The carrier said he has never heard of the routing to stop after pickup unless someone scanned the item as being shipped and failed to shipped it. I explained this to owner and asked him to follow up for me or I would need to cancel the order. His response to me was as he yelled to me that he was not responsible for the carrier and that i would have to wait. When I explained to him that was not an exceptable solution that I would want to cancel the order and have my purchase amount refunded. At that point he proceeded to tell me that he was going to call my boss and have me fired and that next week I would no longer be working for my company. In addition he said if I cancelled the order there would be a $75.00 fee attached and he would call the police and have me arrested for cancelling the order. At that point I just hung up from all the yelling and believe it of not he called me on my cell phone from a blocked number to tell me he was calling my boss right then to have me fired and that there were going to be consequences.
Totally surprised
This report was posted on Ripoff Report on 09/28/2015 07:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thewirelessboysonlinecom/internet/thewirelessboysonlinecom-the-wireless-boys-llc-failed-to-deliver-ordered-as-promised-cla-1257568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Everything has been worked out and the fault lies with the carrier not the provider
AUTHOR: - ()
SUBMITTED: Saturday, October 03, 2015
Mr. Chris Swegberg of The Wireless Boys online has contacted me and given me confirmation that the order was in fact lost by the USPS. He has also agreed to credit me for the total purchase price. I must apologize for any harm that was caused to his company by this report however I hope anyone reading it will understand that this was a fault of the carrier not the provider.
Thanks
#2 REBUTTAL Owner of company
Thewirelessboysonline.com
AUTHOR: T W B - (USA)
SUBMITTED: Monday, September 28, 2015
Oh and one other thing, Mr Jospeh was informed a police report would be filed once he became further irate that a tracer needed to be done on the package that has been with the carrier since the 19th, again, tracking number 9405510200881740855312 and he informed us he did not plan on paying for the merchandise. While we apologize on behalf of the carrier for the delay, we do not tolerate theft and do fully prosecute and file the appropriate reports with the local police precinict as well as the carrier.
#1 REBUTTAL Owner of company
Item is fully trackable
AUTHOR: T W B - (USA)
SUBMITTED: Monday, September 28, 2015
Jeffrey Joseph of Tucker, Georgia called in this morning and simply stated "where is my order", you have 2 options, you either refund me for my order or you send a re-shipment. Jeffrey was irate and disrespectful the minute he called. When Jeffrey was informed we will be happy to put a tracer on the package he became irate saying did you not hear me, you have 2 options, send another shipment today and overnight it to me or refund me. Jeffrey chose standard free shipping when placing his order and had the order been lost by the carrier, we will be happy to send a replacement out to him. In fact, we had upgraded his shipping as it was. Tracking number 9405510200881740855312 Jeffrey was informed the shipment was delayed by the post office and was picked up on the 19th as the tracking clearly shows. We understand the scheduled delivery date was the 21st which is why are happy to put a tracer on the shipment. All carriers make mistakes, if this package is lost, we will happily replace it. When we explained a tracer needs to be put on the package before a re-shipment Mr Jeffrey Joseph once again demanded we send a re-shipment out overnight today or refund him. Sorry Mr Jeffrey we take the steps to put a tracer on the shipment and allow the carrier to determine the status of the shipment before sending another shipment out to you. We understand he is frustrated the carrier delayed the shipment and we would of been happy to resolve this for him. Tracking number 9405510200881740855312 Carrier: USPS Packages can always be traced on usps.com
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