- Report: #816084
Report - Rebuttal - Arbitrate
Complaint Review: thinkrc.com
thinkrc.com17939 Chatsworth Street #351 Granada Hills, California United States of America
thinkrc.com JP Commerce Shady customer service and policy Granada Hills, California
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I have sent multiple responses with no feedback at all. I have read their policy and it states that returns must happen within 15 days of the ORDER and pay 15% restocking fee. I was just looking for a replacement since it was broken out of the box and with no feedback from them who knows what will happen next. When I spoke to customer service they stated my inquiry needs to be reviewed before they take any action.
The product is broke, stand by your product. Simple e-mail back to me would have avoided me taking action but I have received ZERO feedback. Very poor customer service. Please check the BBB site for research on this company. They are rated as an 'F'. http://www.la.bbb.org/business-reviews/Remote-Control-Airplanes-Cars-Boats/JP-Commerce-in-Granada-Hills-CA-100091337
Multiple businesses are being operated by this company. Seem to sell gambling equipment as well, makes sense since their customer service is a gamble as well.
This report was posted on Ripoff Report on 12/30/2011 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/thinkrccom/Granada-Hills-California-91344/thinkrccom-JP-Commerce-Shady-customer-service-and-policy-Granada-Hills-California-816084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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