I ordered very expensive furniture from them. The furniture I received looked nothing like what was on display in the store. When I went into the store and took them over to their own example on the floor and explained how it in no way resembled what they sent ... I then came in again a second time with a camera -- and they had immediately removed the display item in question so I couldn't "prove" what they had done. What a coincidence.
What they gave me was a puckered, botched mess. They made mistakes in ordering the piece and the workmanship was unbelievably bad. They should have been ashamed to send me that mess. You should have seen the one in the store. It was pristine and attractive. I almost felt like it was some kind of "bait and switch" ... get you hooked on what they have displayed so that you write the check, and deliver whatever they want because then they have your money! Just try and get help! Just try and get someone to listen! They will refer you to people in the warehouse who really couldn't care less. You have to talk to someone in the warehouse? Really? What kind of an organization has you talk to someone in a warehouse when there is a problem? I am disgusted with this purchase every time I look at it, and will tell everyone I can. Good news travels rather slowly, but bad news travels fast. You might rip one person off and keep their money, but the number of future customers you lose makes that a very unwise business decision. What they do is double-talk you with smoke and mirrors, almost like you are not intelligent enough to realize they ripped you off by shipping you some piece of junk that looks nothing like what's in the store ... and if they say enough words, you won't realize they are stealing your money? Honestly the most low-down merchant I have ever done business with. I have gotten better service from stores that are supposed to be less expensive and not as highly regarded (or so I thought) ... Pier 1 is impeccible with customer service. I had a cushion where the stitching was unravelling just a little (not really a huge problem, especially after what I went through with Thomasville), and you know what they did? They sent someone out to pick up the whole sofa and delivered a brand-new one! YES! (This was for another room in my house.) Go to Pier 1! They will treat you like royalty! And the furniture costs less. Maybe it isn't nearly as fancy in some respects, but at least you get what you saw in the store! Thomasville should be ashamed because they put out this "higher echelon" image that is misleading and basically a lie! Go to Pier 1, you won't be sorry. No, I don't work there, but they did NOT ask ONE single question, they just came and picked it up! I cannot even estimate the number of times I had to call Thomasville and they dropped the ball, probably hoping I would go away. Pier 1? I called and said I had a little problem -- no questions asked, no begging, no pleading, no explaining ... the call took five minutes. They were unbelievably gracious and made Thomasville look like a joke! I wish I had gotten all my furniture from Pier 1!!!