- Report: #970036
Report - Rebuttal - Arbitrate
Complaint Review: thrifty car rental
thrifty car rental15 trafford rd reading berkshire Internet United States of America
thrifty car rental kept my deposit reading, Internet
I booked a van for 8.30am .On arrival we were left waiting for approx 1 hr ,When we dared to ask why the staff became abrupt and rude stating that their computers had crashed.Well that's not my fault so we took our buisness elsewhere ,
When we contacted customer services to have our deposit refunded we recieved a e-mail stating we left and did not fulfill their terms and conditions ? I replied stating ,No you were unable to provide a service so we took our buisness elsewhere and besides they had already acknowleged they had a system crash ,On the third reply they stated that ,the case had been reviewed again and we were at fault ??? Case closed and go see their regulator ! So the facts are if they are unable to provide a service the customer had to pay for it ? Shockingly poor attitude
This report was posted on Ripoff Report on 11/16/2012 05:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/thrifty-car-rental/internet/thrifty-car-rental-kept-my-deposit-reading-Internet-970036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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