• Report: #800796

Complaint Review: ticket Liquidator

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  • Submitted: Tue, November 22, 2011
  • Updated: Wed, January 18, 2012

  • Reported By: louise — Newburyport Massachusetts United States of America
ticket Liquidator
Internet United States of America

ticket Liquidator left hanging by Ticket Liquidator no tickets Internet, Internet

*UPDATE Employee: Require Further Information From Customer

*UPDATE Employee: Require Further Information From Customer

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On Nov 5, 2011 I purchased tickets for the Boston Ballet Nutcracker through a company named ticket liquidators supposedly a five star rated company, to take my four yr. old Granddaughter to see the Nutcracker, she has been dancing sense two yrs. old. You can just imagine her excitement when I told her we were going Sat the 26th of November to see the show. I received a confirmation email from a company Metro Entertainment saying my order for tickets was guaranteed to ship no later than Nov. 19th On Nov 21st when I didnt receive a confirming email that the tickets had shipped. I contacted Metro Entertainment and was told the tickets would be in Tuesday the 22nd and would be shipped that day.

On my drive home that day I received an email from Metro Entertainment saying they were cancelling my order, that they couldnt get the tickets. It is now less than a week to show time, and I have been left with no tickets and wondering how to break the news to my granddaughter who has been so excited about this event. I placed a call to tickets liquidators to see if they could help because they were the company I bought the tickets through only to be told If I wanted tickets in the same seating area I ordered originally It would cost me $194.00 per ticket. The price I agreed to originally was $85.00 per ticket including fees. Can you please make the public aware of the unethical business practices of these two companiesf

This report was posted on Ripoff Report on 11/22/2011 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/ticket-Liquidator/internet/ticket-Liquidator-left-hanging-by-Ticket-Liquidator-no-tickets-Internet-Internet-800796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Require Further Information From Customer

AUTHOR: Ticket Liquidator - (USA)

Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems concerning the customer's order. It appears that the customer claims they placed an order and that they were later contacted by their ticket-selling company to inform them they wouldn't be able to supply the event tickets (!?). We at TL have strict rules we expect sellers to follow and that includes the rule that sellers are not allowed to cancel accepted orders -- not without severe penalties. We penalize and rate sellers based on their performance so as to ensure customers a hassle-free order experience (and, in this regard, we take non-fulfillment of orders very seriously). The specifics of the customer's order are not directly clear to us, but we would appreciate the customer contacting us with more information at molly@ticketliquidator.com.

Added to that, I should mention that we at TL have a 125% guarantee for customers -- which is to say that customers are due to receive a 125% refund of their ticket purchase if the seller accepts the purchase and does not fulfill it. We at TL then offer customers an additional discount on new tickets to make sure that their issue is resolved. It isn't clear in this situation if the customer contacted TL directly or spoke mainly with their ticket seller. We'd nevertheless appreciate further information so that we can make sure the issue is handled appropriately.
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#2 UPDATE Employee

Require Further Information From Customer

AUTHOR: Ticket Liquidator - (USA)

Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems concerning the customer's order. It appears that the customer claims they placed an order and that they were later contacted by their ticket-selling company to inform them they wouldn't be able to supply the event tickets (!?). We at TL have strict rules we expect sellers to follow and that includes the rule that sellers are not allowed to cancel accepted orders -- not without severe penalties. We penalize and rate sellers based on their performance so as to ensure customers a hassle-free order experience (and, in this regard, we take non-fulfillment of orders very seriously). The specifics of the customer's order are not directly clear to us, but we would appreciate the customer contacting us with more information at molly@ticketliquidator.com.

Added to that, I should mention that we at TL have a 125% guarantee for customers -- which is to say that customers are due to receive a 125% refund of their ticket purchase if the seller accepts the purchase and does not fulfill it. We at TL then offer customers an additional discount on new tickets to make sure that their issue is resolved. It isn't clear in this situation if the customer contacted TL directly or spoke mainly with their ticket seller. We'd nevertheless appreciate further information so that we can make sure the issue is handled appropriately.
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