Ticket Galaxy Scammed. Ridiculous service charge of $145.86 which I was not informed of. South Windsor Connecticut

I signed onto the Cal Bears website intending to buy tickets from the venue for a soccer game my daughter wished to attend.  Ticket Galaxy popped up on the screen of the Cal Bears website and I called to purchase the tickets.  At the time, I believed I was purchasing tickets from the Cal Bears venue.  

During the call with Ticket Galaxy, I was not informed they were a separate business entity from the Cal Bears, nor was I informed of the exorbitant $145.86 service fee that would be imposed on my order of 3 tickets at $143 each.  

I immediately contacted Ticket Galaxy when I was emailed the invoice and saw the $145.86 service fee charge to dispute the charge.  The person I spoke to insists that I was informed of the service fee since all their staff are highly trained.  This assertion is false. In fact, Ticket Galaxy has repeatedly defrauded its customers.

There are pages and pages of complaints from Consumer Affairs, Ripoff Report, and Scam Guard--almost all of them with the same complaint:

• consumers thought they were purchasing from venue but were redirected to Ticket Galaxy
• consumers were not informed of the ridiculously high service charge
• tickets proved invalid at the venue
• cheaper tickets were sent by Ticket Galaxy instead of what was purchased 

At least one of these complaints states very clearly that Discover indicated to one of their customers that they have fought Ticket Galaxy before on precisely this issue of the hidden service fee and Discover has won every time.  

 In light of the exorbitant hidden service fee and $7.50 for E-ticket delivery, I chose not to download the tickets offered by Ticket Galaxy. Instead, I purchased tickets through StubHub. After investigating allegations against Ticket Galaxy, I did not want to take the chance of the tickets I purchased through Ticket Galaxy being fraudulent.  I informed Ticket Galaxy of this and they recommended I sell the tickets to someone else. 

I am seeking a refund of $582.36 from Ticket Galaxy. If these charges are not permanently reversed, I will have to pursue my legal rights in this matter.