- Report: #763891
Report - Rebuttal - Arbitrate
Complaint Review: Ticketmaster
TicketmasterCharleston, West Virginia United States of America
Ticketmaster Replaced purchased tickets (to accomodate handicap) with non accessible area Charleston, West Virginia
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We got to the theater about an hour before the show to pick up the tickets and get in and get settled (we knew it would take a while because of the handicap...I can transfer from my scooter & handle just a few steps). My wife found out from the box office that the seats we ordered were not available. She was handed a receipt that stated we ordered seats in the front 2 rows....not on the aisle but up against the wall at the end of each row. Had to struggle to get to my seat by climbing over everyone in between. The front rows were not what we wanted & we did not get to sit together! We paid a lot of money to see this show & would have waited for a different performance to have sat where we wanted...especially for the aisle seat!!
The next day we called to complain and were given the brush-off and told these were the seats we ordered even though the receipt states "account modified" right on them. We intend on pursuing this further. This is what happens when you are forced to deal with a monopoly!
This was an extremely upsetting experience to have paid all that money & to have NOT gotten what you wanted...especially when a customer's special needs are involved!!!
This report was posted on Ripoff Report on 08/11/2011 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ticketmaster/Charleston-West-Virginia-/Ticketmaster-Replaced-purchased-tickets-to-accomodate-handicap-with-non-accessible-area-763891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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