tiger direct not getting back to me with way to return wrong product , waiting for number and info from them. Miami, Florida

   I purchased in good faith, an otterbox for my samsung tablet.  It turned out to only fit the samsung 1 and I have the Samsung Galaxy 2.  it was too small.   They did not include a special number I need to include when sending a product back.  it said to call.  I have attempted calling and am on hold for an hour or so.  with a recording.   I emailed customer service twice, still ignored.  Also filled out a feedback in detail about my transaction with them.  detailing all that i need is the number and refund to be happy.  Still no response.  I fear that they are stalling and then not willing to honor the 30 day return guaranteed policy.  sneaky.  It sucks.  I want my money back.