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  • Report: #892555

Complaint Review: Tiger Direct

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  • Submitted: Sun, June 03, 2012
  • Updated: Fri, January 25, 2013

  • Reported By: Alex — Oakland California United States of America
Tiger Direct
7795 W. Flagler St. Miami, Florida United States of America

Tiger Direct TigerDirect Tiger Direct took my money! Miami, Florida

*Consumer Comment: Tigger!....t h e r e G r e a......t h e y sux!!

*Author of original report: A Month and a half Later, no response

*UPDATE Employee: Please contact our staff

*Author of original report: Empty Apologies

*UPDATE Employee: Please provide us with more information in order to assist you

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Tigerdirect used to be a good company. I purchased a motherboard that
was supposed to be brand new for $150 from them, but it came to me used.
 Tigerdirect had a no return policy with the motherboard (stupid of me
to trust them), instead they make you go through the manufacturer's
warranty service.  MSI never picks up their phone.  I sent in the
defective motherboard through their online RMA service, and they just
sent me back the same motherboard.  I called Tigerdirect and told them

about what happened, and they did not want to do anything to correct the
situation.  MSI & Tigerdirect used to be a good companies, but they
are just a bunch of crooks now.

This report was posted on Ripoff Report on 06/03/2012 10:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tiger-Direct/Miami-Florida-33144/Tiger-Direct-TigerDirect-Tiger-Direct-took-my-money-Miami-Florida-892555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Tigger!....t h e r e G r e a......t h e y sux!!

AUTHOR: Mr Ed - (USA)

You are wasting your time with their web site & their e-mails!  They post this & they think that will make any future suckers be leave they are trying to "HELP" their customers !

 I orderd a simple order with two items in the same order one showed up about 7 working days but one that was 24.99 item # m501-1220    just never could seem to be shipped!

I called 1-800-800-8300 and was on hold for about 15 minutes a female pick up the phone & said can you hold & before I could answer I was back on hold about another 8 minutes went by & finally she was on the line! Wow! I told her what the deal was & 1st she said it had been shipped then she said she would have to reorder I said fine.....Well on my account I could see where she had placed the new order but it would never ship after about 4 days I found the same exact thing but cheaper so I ordered two + shipping was still cheaper than "Tiger"  Then I filled out the e-mail on rip off report link) & sent it about 4 days went by & never heard anything no call or e-mail nothing!..... So I called 1-800-866-6111  This is the # posted on rip off report to talk to their  "Champions"  (That is their words) not mine!....I figure they must be the BEST liars "Tiger" has because I told the" champion"
That I wanted my money back  H e knew what I wanted by my phone # but do you think the "Champions" could send a simple e-mail or let alone a phone call?? He said they had what I wanted in their ware house & could ship it out that day?  I told him No...So he says fine he would refund my little 24.99$!  I even have a tape recording of the conversation ! He said the money would be on my card in 3 to 4 business days.... O k that never happened, But he went a head & lied to me & shipped it to me anyways ! So now I have 3 of the same thing thanks to the incompetent "Champion" liars at TIGER DIRECT. com!

     So beware of them! you may not be as"lucky" as me!  & it is needless to say I will never buy from them again!

   They also own
   1. tiger direct
   2. SYX distribution inc.
   3. circuit city.com
   4. systemax retail sales inc.
   5. computer distribution ctr.

   all at>>>>tiger direct  Corporate headquarters  7795 west flagler street
   suite 35 Miami Fl, 33144,2367
   1-305-415-2200
  
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#2 Author of original report

A Month and a half Later, no response

AUTHOR: Alex - (United States of America)

I responded to Charles from Tigerdirect on July 14th, and no response from him, and it is August 27th now.  Like I said, a bunch of crooks.
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#3 UPDATE Employee

Please contact our staff

AUTHOR: Tiger direct pat - (U.S.A.)

We do apologize that your issue has not been resolved as of yet, please be advised that we have recently contacted you via email for more information regarding your issue however we have not received any update from you as of yet. Please feel free to respond to the email that we have sent to you or you can email us directly at customersatisfaction@help.tigerdirect.com in order to reference your order number, serial number of the motherboard and the issue that has occurred with the device so that we may notify the manufacturer. Please respond to our inquiry via email as soon as possible so that we may offer assistance.
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#4 Author of original report

Empty Apologies

AUTHOR: Alex - (United States of America)

Just to show what kind of company TigerDirect is now, after I wrote a negative review on Yelp a representative of the company wrote to me on there.  He left me his direct line, and an e-mail address with the tigerdirect.com domain in it (so I know he legitimately worked for TigerDirect), and he asked for my information to try to help with my problem, and afterwards left me a voicemail apologizing to me.  A month later I do not hear from him at all.  I followed up with him with a voicemail and no response.  He couldn't even provide me a reason as to why he couldn't help me out.

I wouldn't be surprised if all the wages that was spent on customer service to fail at helping me actually amounted to the cost of the motherboard TigerDirect has ripped me off on.
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#5 UPDATE Employee

Please provide us with more information in order to assist you

AUTHOR: Tiger direct pat - (U.S.A.)

We sincerely do apologize for the inconvenience in the matter, please be assured that we do not offer used/refurbished motherboards. All refurbished items will be listed as so online. So that we may better assist you with the issue that you have posted please provide us with your order details directly at customersatisfaction@help.tigerdirect.com so that we can look into the issue.
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