I have been VERY patient waiting over 3 weeks to get my own overpayment back. Upon point of purchase on February 2, I agreed to pay the advertised 3-pack toner price of $164.97. After I agreed to this I saw that TigerDirect inadvertently overcharged me by $47.48 for my order. I immediately called and spoke to a nice – but ineffective Customer Service person that same day. He went to the web page in question and agreed that I was overcharged this amount. For the record, I was on hold for over 25 minutes before speaking with him.
After TigerDirect’s Ontario Customer Service person asked FOUR times over the past 3 weeks to get my overpayment returned to me, I did some research and got the following contacts: Elizabeth Hernandez and her Manager Rosemary Lindsay. They work for Syx.com – or Systemax in the states which owns TigerDirect.
To date, after countless phone calls over a 3 week period, twice even being told that the fault was mine or ignoring me; sending numerous emails asking for my overpayment back - including sending the screen shots of the lower Canadian cost for the 3 pack toners I agreed to buy at point of purchase and providing the actual web which clearly states the correct Canadian price I agreed to pay at point of purchase, I finally got a promise of a ‘partial’ refund of the monies TigerDirect overcharged me. Here’s what Elizabeth Hernandez wrote me on Feb. 22:
“… we were checking with the product manager to make sure the item was advertised for the [lowerprice]. The difference in price is [lower] not [the additional $5 +] which a refund back to your PayPal in the amount of [the lower price] has been issued. Please allow 72 working hours for the refund to appear in you pp [PayPal] account.
I find it ironic that Ms. Hernandez’ tagline under her email reads:
My goal is to provide exemplary service and I take pride in exceeding the expectations of every customer. If I can be of service or if you have any feedback whatsoever please don’t hesitate to respond to this email or call me at: (800) 955-1888 x5366.
If you prefer to share your experience with my manager, you can do so at: Rosemary.Lindsay@syx.com
you can’t use the above 1-800 # in Canada. Rosemary Lindsay’s direct line is: 305-415-2923
But TigerDirect would not refund me the Ontario tax that TigerDirect took from me for this unauthorized amount. It was
only when I involved a national newspaper columnist who writes on consumers being ripped off did they cough up the additional $5 + they owed me.
TigerDirect never apologized, nor offered any other ‘good will gesture’ – but at the least, after waiting 3 weeks, I finally got back my own money.
Lesson learned? I will never deal with this shoddy company again. Deplorable ‘customer service’.