• Report: #796322

Complaint Review: time warner cable of san antonio

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  • Submitted: Tue, November 08, 2011
  • Updated: Wed, November 09, 2011

  • Reported By: tay — san antonio Texas United States of America
time warner cable of san antonio
san antonio, Texas United States of America

time warner cable of san antonio twc, time warner, time warner SA price raising, violating the do not call registry laws san antonio, Texas

*Consumer Comment: Comments

*Consumer Comment: Do not call list

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When I signed up for my service, I was assured that the price would remain the same. I am on an extremely limited income, and must use the phone via the internet.

At first I didn't mind the telemarketing calls, until they became to the point that I was being awakened at unreasonable hours. I called in June and requested that my number be placed in the do not call list. I am already registered on the DNC.

Just two days ago, I was called by someone giving a sales pitch. I immediately snapped at her and explained that I had already called once to have my number removed. She dodged the question of whether or not it had been removed from the database.

When I called the other night to have both my email and phone number removed, the agent would not tell me whether or not my number was removed. I understand that they can take up to thirty days. But that was too much.

I told the agent this last time that they had had far more than thirty days, and one more telemarketing call would result in a call to the AG's office and the FTc.

I also was given a promotion for the rr standard at my current price. However, I have not seen a difference in my speeds and my ability to use high data services such as broadcasting via internet radio is still impaired. The speeds appear to be identical to what I was getting before.

I am tired of the deceit and dodging of my questions.

This report was posted on Ripoff Report on 11/08/2011 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/time-warner-cable-of-san-antonio/san-antonio-Texas-/time-warner-cable-of-san-antonio-twc-time-warner-time-warner-SA-price-raising-violating-796322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Comments

AUTHOR: Robert - (U.S.A.)

First you claim that they raised your price, but the only thing about price you stated was that they are giving you a higher speed service for the same price.  So where is the price increase?

Without you actually testing your current speed and without you knowing what your actual previous speed was it is impossible to say if they have given you a higher speed connection.  But you should be able to run Internet Radio on just about any broadband connection.  So the issue may not be the connection but your computer, especially if it is an older computer.

As for the DNC list.  The registry only applies to Telemarketer calls when you don't have an existing business relationship it does not apply if you have already have a relationship.  However as a customer you do have the right to request that they stop calling you.  If they don't then that is a DNC violation.  But the best you can do is file a complaint with the FTC.  They don't take individual action, and it would take many complaints before the FTC even started to look at any possible action.

But this doesn't cover e-mail addresses, so if you don't want to see e-mails from them just set up a filter in your e-mail to send those to your spam/junk folder.

This is what the FTC says about the DNC List and existing business relationships

What about an established business relationship?
A telemarketer or seller may call a consumer with whom it has an
established business relationship for up to 18 months after the
consumer's last purchase, delivery, or payment - even if the consumer's
number is on the National Do Not Call Registry. In addition, a company
may call a consumer for up to three months after the consumer makes an
inquiry or submits an application to the company. And if a consumer has
given a company written permission, the company may call even if the
consumer's number is on the National Do Not Call Registry.

One caveat: if a consumer asks a company not to call, the company
may not call, even if there is an established business relationship.
Indeed, a company may not call a consumer - regardless of whether the
consumer's number is on the registry - if the consumer has asked to be
put on the company's own do not call list.
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#2 Consumer Comment

Do not call list

AUTHOR: Ashley - (U.S.A.)

does not apply when you are a customer of the business. That business can call you no matter how many lists you get yourself put on.
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