ED Magedson – Founder
Time Warner Cable Texas7010 Airport Rd El Paso, Texas USA
Time Warner Cable Texas Time Warner So Hard Up, It Charges People When They Disconnect Service El Paso Texas
I decided to discontinue Time Warner Cable, after they wanted to raise my bill for basic cable to a ridiculous amount.
Their billing system operates in a pay-ahead fashion. The month I discontinued cable services, I was paid in full. I discontinued my service about midway thru the month, so I should have had a credit coming back to me.
Imagine my surprise, when I opened the envelope I got from them the following month and it was a bill! They charged me $39.99 for them to have their employee come out to disconnect the cable! I was never once told anything about the charge prior to receiving the bill.
So, not only was my credit of $23.86 gone, they billed me the balance of $16.13.
I now better understand why, Time Warner is having a hard time getting and keeping customers. I also better understand satellite dishes keep popping up in my apartment complex.
This report was posted on Ripoff Report on 12/27/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable-Texas/El-Paso-Texas-79906/Time-Warner-Cable-Texas-Time-Warner-So-Hard-Up-It-Charges-People-When-They-Disconnect-Se-1111172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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