ED Magedson – Founder
Time Warner CableNorth Carolina Charlotte, North Carolina USA
Time Warner Cable TWC TWC, Poor Customer Service, Charlotte North Carolina
Consumer's Original Complaint :
3 Days 3 appointments and 12 Reschedules
I have had Time Warner Cable for 14 years at this address, for the past 2 years I have had only road runner was going to come back to Time Warner from DTV the only problem is I have had 3 days worth of appointments and the dispatch and tech departments have done everything not to get my cable up and running, the first day came out and the tech said it was too dark that is because over 2 hours late, the second day was supposed to be the first customer and they bumped me all day long until they could not reach the tech, I am sorry we will have to reschedule, now third day they said the tech called which he did not I have been up since 6am waiting I finally called when they missed another appointment, I am getting the run around all I wanted was for them to connect my cable
Consumer's Desired Resolution:
I have lost 3 days of work just while Time Warner Dispatch department just pushes back scheduled appointments, and does not show up. On the 31st was told my appointment would be first thing in the morning because they could not fix the problem in the dark the day before because they were 2 hours late to the appointment, on the 31st they called me one time to tell me that they were running behind was supposed to be the first install and continued to get pushed later and later I was the one having to contact them they would not call me. About 9pm they said they can't get ahold of the tech and they would have to reschedule 2nd day rescheduled now on the third day was supposed to be the first install again on the Jan 1st called them after they missed the appointment, they said the tech called 2 times which they did not I have been up since 6am waiting on the call this company has no care for their customers time, and absolutely no customer appreciation
This was just my report to the BBB. It does get worse over the past 3 days I have spent over 5 hours on the phone with TW. Today was the 1st they were supposed to arrive this morning from 8-9 when I called customer support they said the Tech called and there was no answer that being an all out lie due to the fact I was waiting by the phone since 6:30 in the morning when it was 8:45 I decided to call and see what was up that is when they told me that we will have someone call you but they will be out today. The hours rolled by still no call, called back again even talked to the supervisor still no help. The famous quote "They will call you" who is they and why can't you fix this right now? This went on all day. Finally when TW cut off time 8pm arrived I called back the system stated my scheduled appointment was now on Fri 3rd, no one called me to let me know anything so now I have waited 3 days all of which were scheduled appointments. No one calls to let me know they can't make it, no one calls to say hey we changed your appointment.
The Kicker when I had the computer transfer me to a person this person said, NO when you called in on the 28th we had scheduled you for Fri the 3. Tried to say they had no record of any conversation with me at any time. As you could assume I am livid, she finally finds the 20 pages of missing notes on the account to account for the past 3 days of postpone and 2 of those days "yea we know it's scheduled but we don't feel your time is valuable, we don't even have to call you" attitude.
NEEDLESS TO SAY IF YOU DON'T READ MY ACCOUNT I STILL HAVE NO CABLE, TWC CUSTOMER SERVICE IS HORRIBLE, AND I HOPE IF YOU DO GET AN APPOINTMENT YOU BETTER BE A NEW CUSTOMER. WHY? YOU ASK! BECAUSE THEY COULD CARE LESS ABOUT THEIR CUSTOMERS THAT ALREADY HAVE OR HAD SERVICE WITH THEM! TAKE MY WARNING GET ANOTHER CARRIER. NO COMPANY ON THIS PLANET IS WORSE THAN THE COMPANY. TWC. P.S. I HAVE NEVER WRITTEN A PRODUCT REVIEW OR DO I MAKE COMMENTS LIKE THIS. NORMALY I WOULD BLOW IT OFF, BUT THIS COMPANY IS THAT EXCEPTION CUSTOMER BEWARE
Here is a list of all their phone numbers
704-525-5097 All of the (704) Numbers are to their dispatch TWC customer service can't call them and when you call them they transfer you to TWC
This report was posted on Ripoff Report on 01/01/2014 10:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Charlotte-North-Carolina-28214/Time-Warner-Cable-TWC-TWC-Poor-Customer-Service-Charlotte-North-Carolina-1112193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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