- Report: #951398
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner Cablecincinnati, Ohio United States of America
Time Warner Cable processing check multiple times= overdrawn account. then charging for their mistake. Not honoring promise of refund or fixing the problem. cincinnati, Ohio
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Then low and behold at the end of september my grandma recieved her bill. Of course her charges for that month was on there but then she had an "adjustment charge" for the entire amount that they credited her account and labeled it as being for a returned check back in June and included a charge for the returned check. So she paid them the full amount once she found out about the check, then she was charged for that check in full, meaning that she paid for that month twice. I have all of the evidence for this, including her refund refference number that they then took back when they charged her for the check in September. Once this was discovered i called them again. And again was told it would be taken off the bill and was a mistake and to expect a call back within 48hrs. But when they called back they then said that it was not a mistake and was owed. This company is a crock and had my grandmas account upside down. They had no remorse and then charged her a second for the same thing. I switched my services to satelite because of this. However my grandma has never had any other service and has had the same phone number through them and cable for 20+ years so of course she is hesitant to switch. She still thinks they will get it right and not make her pay twice. but that was in September and there has been nothing for my grandma in form of retribution. I will never get a single service through TWC ever again for what they did to my gma and how they treated her.
This report was posted on Ripoff Report on 10/05/2012 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/cincinnati-Ohio-/Time-Warner-Cable-processing-check-multiple-times-overdrawn-account-then-charging-for-t-951398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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