- Report: #1100179
Report - Rebuttal - Arbitrate
Complaint Review: TIME WARNER CABLE
TIME WARNER CABLECity of Industry, California USA
TIME WARNER CABLE Roadrunner Internet Increased Monthly Fees and Reduced Service Provisions - Internet Access Speed City of Industry California
*Consumer Comment: Bait and switch
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As an 11-year customer of Time-Warner Cable-Roadrunner, in the past few years I have seen TWC-RR engage in an apparent subversive bait and switch tactic to their existing customers. While TWC-RR has increased their rates over the years, at the same time, it is highly apparent TWC-Roadrunner has slowed customer Internet Speed access to accomodate their aggressive new marketing campaign for newer incoming customers - requiring a massive need for more bandwidth to accomodate those new customers.
At a rate of $75.00 per month for High Speed Cable Internet Broadband Service and one landline phone, I have watched my Internet speed decrease in the past year - to the lowest-slowest level of access I have seen since on dial up in year 1999-2000. When I recently requested they upgrade me to 50-speed, the rep stated he would do so, and never did.
TWC is going in reverse of what formerly provided in apparent effort to create a bigger new customer base, and is apparently decreasing existing customer bandwidth in an effort to do so; we existing customers are now on a 3-tier program, and what we used to pay $49.95 for is now nearly $100.00 package. At least, all of the factors appear evident this is the case. Their recent new advertsining campaign saturation of every TV station on planet earth is likely costing them millions to create a new customer base, while they reduce our existing customer access via bandwith by disguising it at a 3-tier speed access plan; a clasic bait and switch. I have had it and as of tomorrow, they are fired.
This report was posted on Ripoff Report on 11/17/2013 10:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/TIME-WARNER-CABLE/City-of-Industry-California-91716/TIME-WARNER-CABLE-Roadrunner-Internet-Increased-Monthly-Fees-and-Reduced-Service-Provisio-1100179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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