- Report: #756913
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner CableCleveland, Ohio United States of America
Time Warner Cable Time Warner Cable accused me of fraud over a account that was not mine Cleveland, Ohio
*UPDATE EX-employee responds: Wrong Info From Employee
*UPDATE Employee: Shouldn't be...
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people's advice on. My dad had a account with TWC before me and his
account got closed due to international calls that racked up his bill
and he choose to close the account. 6 months later I decide that I wanna
try and get cable because I got tired of watching all my shows on the
internet and wanted to have cable with DVR service. So I contact Time
Warner Cable and ask them many ?'s like if my Dad's old account with
them would affect mine or if there were going to be any issues with
getting service at my address. The representative said no there wouldn't
and I would get a fair chance as a customer with them. Well fast
forward three months later and after being a paying customer just
recently Time Warner Cable flagged my account for fraud. I contacted
Time Warner Cable and they said I had to speak to a guy in their fraud
department named Jason. When I spoke to him they said they could no
longer offer me service because of unpaid balance of $2800 of my dad's
old account with them at my address. I asked him why is that because I
was told I would be giving a fair chance as a customer but he said that
until it was paid in full I could no longer get service because of the
balance that was not on my account. First thing he was very rude as well
as all the customer service agents I spoke with were very rude and
unhelpful and I just think it is unfair to not be given a fair chance as
a paying customer just because of my Dad's past due account. He
basically made it seem anyone living at this address and wanted to get
cable services would be responsible for paying the past due balance.
That just sounds so shady to me especially when I ordered the service I
was told I would be given a fair chance. I did file a complaint with my
local BBB but I just wondering if there is anything I could to fight
this and get my service back on. Where I live I can't get satellite
service only cable. What should I do? Any advice would be greatly
This report was posted on Ripoff Report on 07/26/2011 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Cleveland-Ohio-/Time-Warner-Cable-Time-Warner-Cable-accused-me-of-fraud-over-a-account-that-was-not-mine-756913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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