- Report: #1064081
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner Cable4701 Commerce Crossing Drive Louisville, Kentucky USA
Time Warner Cable AKA formerly Insight Communications Did not show up for appointment Louisville Kentucky
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My wife and I are in the process of moving, and I had an appointment between 5 pm and 7 pm for the technician to install our internet service. We are not moved in yet, but made sure we were there by 5 pm. We waited until 7:15 pm and no one showed. I called and waited on hold.
Meanwhile, my wife had checked her phone and noticed she had a missed call from the technician. She was outside and didn't hear the phone ring. They left a voice mail saying to call Time Warner. My wife tried calling the technician back several times, leaving two voice mails, but got no answer, nor did he call back.
I was still on the phone, on hold, for about an hour and a half until someone answered. Yes, an hour and a half! I was then informed that because no one answered the phone, they assumed we wanted to cancel our appointment. I wouldn't have made the appointment the day before if I wanted to cancel it.
They could have called back, or called my number, which they also have as a contact number. They told me they would call dispatch and call me back. They never called me back. I called back around 9:30 pm and they were closed! When it was Insight, they had 24 hour customer service. Not anymore! This is horrible customer service, and because of it they lost a long time customer.
This report was posted on Ripoff Report on 07/03/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Louisville-Kentucky-40229/Time-Warner-Cable-AKA-formerly-Insight-Communications-Did-not-show-up-for-appointment-Lou-1064081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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