- Report: #956057
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner CableMission Viejo, California United States of America
Time Warner Cable Roadrunner Internet, Road Runner A sly method of charging me more, for the lower service. Read on. Mission Viejo, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I started using Time Warner with a 3-month internet promotion. They have a few different tiers of speed. Instead of getting their First Tier Speed at $39, I was given their Second Tier (Faster) Speed at $39, as part of the promotion. That Second Tier speed is usually $49.
Approaching the fourth month, after the promotion ended, my bill was jacked up to $49 without warning. Time Warner assumed I still wanted the Second Tier speed for the regular $49. This is not what I was told would happen by the company when I signed up. I wanted the bill to remain at $39, even if it meant dropping to the First Tier speed.
So I contacted Time Warner and requested a new bill of $39 for the upcoming month (remember, they charge for the upcoming month, not previous month) and told them I want the First Tier speed. The month passes and I never get a new bill, despite the fact I've been downgraded to the First Tier speed the whole time.
Come month five, they sent a new bill of $39 for the upcoming month, PLUS a late charge of $49 for the previous month, even though I was using the speed worth only $39 that whole time. Blatant overcharge. Did they think I wouldn't notice the drop in service versus cost? I know quite a bit about data rates and usage, and it will take a lot more than that to pull a fast one with me and my bills. After much fervent complaining, I am credited the $10 difference, but not for another month afterwards (I know it's only $10, but as a working student, every bit counts, and it's principal after all).
For shame, Time Warner Cable.
This report was posted on Ripoff Report on 10/17/2012 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Mission-Viejo-California-/Time-Warner-Cable-Roadrunner-Internet-Road-Runner-A-sly-method-of-charging-me-more-for-t-956057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.