ED Magedson – Founder
Time Warner Cable6125 97th St Rego Park, New York USA
Time Warner Cable TWCNYC charged $450+ for undelivered services and told me it was my responsibility not theirs to confirm Rego Park New York
For the last 3 years I have been paying $13 per month for two sets of premium channels that I didn't have access to. I just found this out yesterday. When I called the customer service department, they acknowledged the issue, fixed it and offered $26 in refund. This was preposterous because they have charged me over $450 in the last 36 months and wanted to give me 2 months refund. Having been a long time customer of this company I am not happy with the way this was handled. During my call I spoke with 3 customer service reps: Alvero, Bianca, and Dennis. Dennis seemed to be a supervisor and told me that it was my responsibility, not the company's, that to make sure I was getting this service from this. The entire experience which lasted over an hour was trying and I am hoping to get some fair and reasonable solution. If not, then I will have to move to another carrier.
This report was posted on Ripoff Report on 01/26/2014 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Rego-Park-New-York-11374-1238/Time-Warner-Cable-TWCNYC-charged-450-for-undelivered-services-and-told-me-it-was-my-res-1118547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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